Study tools are not working well since the design change

Ever since the blue tool bar was introduced to the study tools I've had a difficult time logging in and having the tools stay logged in. This morning once I got logged in I was able to highlight, but I've been unsuccessful at removing a bookmark. Once I finally am able to see the toolbar at the bottom of the page, I click Bookmark, Edit, and click on the trash can icon and the confirmation message comes up, but then after I click okay, the message box disappears and I see a message just above the toolbar that says that the study tools are temporarily unavailable. The toolbar is then unresponsive. I typically use Safari on my MacBook Air, but I've also tried Chrome with the same problem.

I deleted by browser history in Safari, hoping that would solve the problem, and have restarted my computer, but the problem persists.

I'm also having problems today... I can't categorize my highlights into notebooks, and if I go to notebooks, it shows all of my notebooks, but they're all empty.

It hasn't been working at all for me for at least the last two days. I did see the new bar one day. I never could use a bookmark on that bar, but other things worked. Now nothing works.

Same issues. Last 2 days - in Chrome or Edge.

I am having problems too. For the last two days I get the message that the study tools are unavailable. There is no explanation and I don't know how to fix this.

Clarification on my previous comment: My experience depends on what I'm looking at. For example:

• October 2017 General Conference: I see the old study tools toolbar, and I always get the little popup message that says "My Study Tools are currently unavailable."
• Chapters in Exodus and Enos: I get no study tools toolbar, but I see existing highlights and all that seems to function as normal, although I'm unable to delete my test highlight.
• Abraham: I sometimes see the *new* Study Tools toolbar with the message that "My Study tools are currently unavailable." Other times I don't see any Study Tools toolbar. Highlighting doesn't work.
• Major book title pages, such as "The Book of Abraham," "Exodus," etc., that list all the chapters: These pages seem to think I'm not even signed in.

I'd recommend using the Feedback link at the bottom of LDS.org to report the issue. The chapters where you're seeing different behavior will be helpful to the developers.

DITTO - Notebooks shown but not opening, only the download options appear. Thousands of tags are MISSING

same problem x 3-4 weeks: safari

...chapters. BOM seminary lessons and corresponding BOM chapters. Most recently lesson 9 (1N9) and lesson 84 (Alma 21-22)

Same problem (s) here. Safari. Use these heavily for daily seminary lesson prep. Seems to work fine from tablet but the video resources are not available on the mobile.

Similar problems here using chrome web browser (version 63.0.3239.132 (Official Build) (64-bit)) on Linux Mint. I can highlight one verse, then the study tools die, and I have to log out and re-log in, but the study tools die again after one highlight.

Same here. Same browser (Safari). Same usage needs (daily seminary prep). Hopefully finding an answer soon. PS, I also switched to Firefox on this MacBook and the issue remains.

I'm having the same problems. Nothing is visible. I haven't been able to save or change anything for weeks. My tags and notebooks are changing all on their own. I'm having problems with this online and in the app. I've tried several devices and browsers-still nothing works!!! It's really put a damper on my scripture study!!!!!

I've been having this issue as well, using Safari or Chrome browsers. Has anyone got a fix yet?

No longer able to use study tools, receiving Error: My Study Tools are currently unavailable. Have attempted on Safari, Chrome and FireFox with the same result.

I have also been having a lot of problems with adding or editing notes to the online scriptures. It seems the Gospel Library app is working fine, for which I'm very grateful, but it is difficult for me to do my morning personal scripture study on my phone. I was afraid that it was a problem with my account, but it seems more widespread than that.

The seminary lessons aren's able to be highlighted. These are no longer printed so I'm desperate to have this working again.

srtho44 wrote:Ever since the blue tool bar was introduced to the study tools I've had a difficult time logging in and having the tools stay logged in. This morning once I got logged in I was able to highlight, but I've been unsuccessful at removing a bookmark. Once I finally am able to see the toolbar at the bottom of the page, I click Bookmark, Edit, and click on the trash can icon and the confirmation message comes up, but then after I click okay, the message box disappears and I see a message just above the toolbar that says that the study tools are temporarily unavailable. The toolbar is then unresponsive. I typically use Safari on my MacBook Air, but I've also tried Chrome with the same problem.

I deleted by browser history in Safari, hoping that would solve the problem, and have restarted my computer, but the problem persists.

Are you still having problems? It is two months later and I'm having difficulty with the same thing. It's frustrating because I have a lot of notes I want to add to my study.

No study tools in General Conference view this week.

pjkolak wrote:No study tools in General Conference view this week.

Are you on the general conference pages at LDS.org/general-conference, or in an Ensign or Liahona, or in the "Gospel Library Online" language pages?

Since the change yesterday, when I go to lds.org; the applications are all Beta. Do I need to update my version of Windows? It works on my iPad and iPhone but not my lap top. None of the study tools will open and it says Beta at the top. Any help out there?

I agree -- the navigation in lds.org beta version is awful! It is really hard to scroll down to the June lessons in Come Follow Me. When I click a link to reference material within a lesson, then I back arrow within the website to get back to the lesson, it takes be clear back to the top level overview, not to the lesson i was on. Is there any way I can use the standard release and not Beta?

Make sure you send your feedback using the feedback link on the new content pages. They will eventually replace the old content pages entirely, so they need feedback if there are things that are missing or more difficult compared to the older pages.