Tech Forum Archive

Mac OS won't open LCR

7 postsstarted by crmilne 2,762 viewsoriginal topic

crmilne
New Member
#1
Since Jan 22 my Mac Book Pro shows a blank page below the Leader and Clerk Resources banner. When I log on with Windows, I see the full page so I know my sign in works.
russellhltn
Community Administrator
#2
Make sure you're not running in some kind of "privacy" or "incognito" mode on your browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
crmilne
New Member
#3
No privacy or incognito on Chrome browser.
mevans
Senior Member
#4
I'm running Chrome on a Mac and don't observe similar problems.

Have you tried in Safari or Firefox to see if that works?
Have you tried clearing your browser cache?
Hilohi
Member
#5
I'm able to log into LCR on my iMac, but when I get into LCR, I get a blank page. I've been having this problem for the last couple of days. I'm running macOS Monterey, version 12.0.1. Does anyone know how I might be able to fix this issue? I've already restarted my computer a few times to no avail. I was also having this issue before I updated my OS to macOS Monterey last night.

For what it's worth, I don't run into this issue on my MacBook Pro.
russellhltn
Community Administrator
#6
It's probably not the Mac OS, but the browser.

Church websites have a problem with cookie buildup that can cause problems. You may need to clear cookies for all church sites.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Hilohi
Member
#7
Clearing my cookies in Safari worked. Thanks!