Cant Log In

Hi there! I downloaded the app, but am unable to log in. When I try, it tells me that it's an app for members and that I have stated in my LDS account that I am a non-member. The issue is, I am very much an active member and when I look at my LDS account, I have a green check mark by my membership status, and if I try to re-enter my Membership Record Number it says that account already exists, leaving me thinking, of course, it does! It's my account and I'm currently logged in! any suggestions?

The account you're using does not appear to have a membership record number associated with it. Start at https://ldsaccount.lds.org/recovery?type=username and recover your username using your membership record number to see if the account you're using is the one associated with your MRN.