Highlighting not working.

I reported a problem to support yesterday that highlighting was not working in handbook 2. I could see where highlights were because of the tag in the right margin. I also couldn't create any new highlights.

Below is what I got back from the missionaries working support tickets.

We have discovered a problem that is affecting highlighting in Gospel Library on both platforms and it is coming from a content update that was released early this week that affects mostly General Conference. You do not need to do anything about highlights you cannot see in your content, and if you have created annotations in content, you will likely see what you have annotated under Notes category in the Library when you pick the "All" tab under Notes. As long as you do not delete your app, anything that isn't syncing or showing will be picked up by the annotation syncing service with a new content release that corrects the problem that has been found.

It was great that I got a response so quickly. I'm very concerned though about how often and how large the content updates are. I've had at least 2 this week that I am sure of and maybe three. The content updates kick off when I open the app and it downloads almost everything. It's bad enough and often enough that the app scanner on my phone has identified gospel library as a very large consumer of data and I get warned about it regularly.

Please pass along the concerns about the frequency and.size of the content updates. It really is not fun to have the app unusable at church because the content is being updated. I've gotten in the habit of opening the app the night before so I can get everything updated and can use the app in church and during meetings. There is nothing worse than trying to reference the scriptures, a manual or a handbook in a leadership meeting or a class only to have the app unusable for 10 or more minutes. It's now compounded with the content updates messing up basic functionality like highlighting.

I'm having the same problem in attempting to highlight in the Book of Mormon today. (Shouldn't be too many content updates for the Book of Mormon file!!) In my experience, old highlights do display, and new highlights can actually be created (I can tell by looking at Related Content) but they just don't display.

I also share the frustration of too frequent downloads from Gospel Library, even if it's just the catalog. Would it make sense to have a maximum of a weekly download (say Wednesday midnight SLC time) unless something urgent needed to get out or major new content like the availability of General Conference?

(Do developers or system maintenance personnel review these posts? Thanks for your attention to these issues.)

grjensen13 wrote:...

(Do developers or system maintenance personnel review these posts? Thanks for your attention to these issues.)

Generally, no. This is a user-to-user forum, not an official support channel monitored by assigned personnel. There are a few Church employees who frequent the LDSTech forum, but generally not in an official capacity, if I understand correctly.

If you want an official support channel for lds.org, that would be the 'Feedback' link/button on each page. I'm not acquainted with the Gospel Library app, so I don't know whether there's an official 'Feedback' or 'Help' facility. If you can't find one, perhaps you could file feedback on an lds.org page related to the Gospel Library app.

rmrichesjr wrote:I'm not acquainted with the Gospel Library app, so I don't know whether there's an official 'Feedback' or 'Help' facility.

Yes, there is a Feedback option. In the Android version it is under Settings > Send Feedback. That is the official support channel for Gospel Library.

This issue has been fixed with a content update that went out this afternoon. In Gospel Library for Android, you can force the app to check for and fetch updated content by going to the main library screen and pulling downwards (you'll see a spinning progress circle while it's checking, then the updated catalog will appear in your downloads queue, followed by updated books for all the books you have installed that were affected by the content problem).

Thanks for the info about how to properly provide feedback. And thanks for the note that the content was updated yesterday.

I tested it this morning and the highlighting worked on my phone (Android 5.1). Tried it on a tablet (Android 4.3) and got funny results: My recent underlines didn't display, even after pulling down on Library to ensure I'd received the update. I removed and re-downloaded the Book of Mormon just to be sure I had the update. No change. I can set a "shading" highlight style and that works. But the underline highlight style still won't display. Weird. (My wife's phone (Android 4.0) displays just fine. Maybe there's a problem with GL interacting with Android 4.3.)

I'm still grateful for the app. Thanks for everyone's comments.

Try force-closing (swiping out of recent apps) and reopening the app, then pulling down a couple of other times (make sure your tablet is connected to a good internet connection). I'm guessing your tablet hasn't received or installed the newest content catalog yet.

I have a strong internet connection (I'm 40" from my router) and tried the above without success. But that may not have fully shut down the GL app. ... I tried a Force Stop then restarted GL and it worked!! (Interesting. There must be varying degrees of shutting down an app.) ... Thanks again for the help.

As of today, highlighting is still not working using Chrome nor Safari. I am able to highlight using my Kindle but none of those highlights are showing up when using my Mac in the browsers mentioned.

Please fix this asap...

applegate3 wrote:Please fix this asap...

To whom are you addressing your request?

This is a user-to-user forum. There are a few Church employees who happen to visit the forums from time to time, but there's no guarantee that anyone with the authority to decide when/whether/how to fix the problem will ever see your request in this forum. If you want your request to have the best chance of being acted upon, the feedback mechanism in the app is the best place to submit the request.

Highlight is not working when I read Oct 2018 General Conference talk in Chrome browser. The study mode comes up for scriptures on lds.org but not for the general conference talk. Can you please help fix this? Thanks.

I have usually used my iPhone for underlining and highlighting scriptures and other texts in Gospel Library. But when I look at the same scriptures on my Dell laptop or Surface Pro tablet, the underlines are all shifted right and most of the highlighting is also shifted right but to a lesser degree. Both the Dell laptop and Surface Pro tablet match exactly, both shifted right compared to my iPhone Gospel Library.

brentafisher wrote:I have usually used my iPhone for underlining and highlighting scriptures and other texts in Gospel Library. But when I look at the same scriptures on my Dell laptop or Surface Pro tablet, the underlines are all shifted right and most of the highlighting is also shifted right but to a lesser degree. Both the Dell laptop and Surface Pro tablet match exactly, both shifted right compared to my iPhone Gospel Library.

On your Dell laptop and Surface Pro, are you using the Gospel Library app for Windows 10, or the older content pages on LDS.org, or the "new experience" Gospel Library Online content pages on LDS.org? There is a known bug on the older content pages on LDS.org, where highlights display as offset by a word or two (depending on how many footnotes are in the verse).

I didn't even know there was a Windows App. I thought it was only available through LDS.org on the computer. Everything matches right now. Thank you.

Really struggling with the new Come, Follow Me content in the Windows App and phone app. If you open a scripture, you can highlight any set of text and put notes and annotations. You can't select text in the new Come, Follow Me section. There are all these dedicated sections to record your thoughts yet you can't record anything in the electronic version of any of these. So I thought I would just cut and paste into OneNote and work on it from there (as gospel doctrine teacher) and the only way to select text is to Select All and then paste and I then lose all formatting and especially links to all the scriptures. You can cut and paste from the web (lds.org) version but you can't edit the content on the web nor app, so it has to all be done offline and not synced with all the other comments I have on my scriptures, etc.

It is great content if we just want to read, but the functionality that makes working on the other resources in the app and on lds.org are lacking in this new yet so critical resource we are all being pointed toward.

What type of phone are you using? My husband is having this problem on his Android but I am not having the problem on my iPhone. We can’t figure it out.

This has been a continual problem. I thought at one time they had fixed it, but it still exists. Please try to get this fixed. I love to study electronically now, as long as I have highlighting ability. It worked for several months but is now not working AGAIN.

AlmaHansen wrote:Please try to get this fixed.

The Tech Forum is primarily user-to-user help and support. While we can discuss it, there is nobody here who can do anything about this. Providing your issues using the in-app feedback is the official method of getting things such as this to those who can do something. In the app tap the vertical ellipsis icon, tap Settings and scroll down the page to Send Feedback in the Additional Info section.