Can't Download Any Content

I have uninstalled and re-installed the Gospel Library App multiple times, because I can't download any content. Every time I click on the scriptures, or general conference talks, it tells me it failed to download, and to check my internet connection. It does this if I'm connected to wifi, or if I'm using mobile data. It's super frustrating, especially when I try to participate in lessons on Sunday, and my phone won't open scriptures, or talks... Anyone know what to do to fix this?

TIA

What OS and what version of GL?

I am having a very similar issue on my Samsung tablet. Some of the content will download but a few items won't and I get the same error "failed to download check internet connection". I have uninstalled and reinstalled several times but can't get it to work. I have also tried multiple types of internet connections. How do i fix this?

I am having the same problem on my Samsung Galaxy Tab A

I have a fire tablet and after the latest update i am having the same issue...."Failed to Download"

The app comes bundled with an old content catalog (whichever catalog was current the last time the app was updated). So after you have the app installed, you will need to wait for the app to get the newest content. In Gospel Library for Android, you can force the app to check for the newest content by going to the main library screen and swiping downward. You might have to do it a couple of times. If it finds a new catalog, it will kick you to a splash screen while it's unzipping and applying the catalog update. Make sure you're on a good internet connection when checking for new content. If you have "Limit Mobile Network Use" turned on in Gospel Library settings, you'll need to be on Wi-Fi for it to get new content. Once you're on the latest content catalog, then it should be able to download books correctly.

I've been having the same problem for about a month now on my LG G5. I've been going back and forth with Church tech support for about a month, and the other day they told me the new update would come bundled with the new catalog, but I just updated to 4.4.0.14 and even now it won't download. I've tried uninstalling/reinstalling it, restarting my phone, swiping down from the top, etc.

ammonj555 wrote:I've been having the same problem for about a month now on my LG G5. I've been going back and forth with Church tech support for about a month, and the other day they told me the new update would come bundled with the new catalog, but I just updated to 4.4.0.14 and even now it won't download. I've tried uninstalling/reinstalling it, restarting my phone, swiping down from the top, etc.

Which content are you having trouble downloading – is it a specific book?

sbradshaw wrote:

ammonj555 wrote:I've been having the same problem for about a month now on my LG G5. I've been going back and forth with Church tech support for about a month, and the other day they told me the new update would come bundled with the new catalog, but I just updated to 4.4.0.14 and even now it won't download. I've tried uninstalling/reinstalling it, restarting my phone, swiping down from the top, etc.

Which content are you having trouble downloading – is it a specific book?

It's not anything specific, it just won't download any content at all. I had to uninstall/reinstall about a month ago after it started acting up (like I would open the app and nothing would show up) and then all of a sudden nothing would download.

I've actually figured out the problem. It was an app/service my family had subscribed to called Verizon FamilyBase which monitored data usage; as soon as I uninstalled it, Gospel Library was up and running again just like normal.

OK, good to know. I knew there were some problems with T-Mobile's Web Guard, but I didn't know about Verizon FamilyBase.

Thanks for the useful comments on this thread. I have a Samsung phone for my son that is linked to Verizon Smart Family (formerly family base) and he can't download anything on gospel library, including catalog updates.

I've tried adding "lds.org" to the list of trusted sites, but that doesn't help. Are there other URLs I should add? I'd really like to keep using Verizon Smart Family.

Thanks!

rmcphie wrote:I've tried adding "lds.org" to the list of trusted sites, but that doesn't help.

You might want to try trusting *.lds.org. That may allow trusting all the lds.org domains and not just "lds.org".

Thanks for the tip -- just tried it, but unfortunately Verizon "smart" family doesn't allow wildcards.

Any guesses on some specific domains I could try to add that are the source of gospel library mobile downloads?

All the best!

ldscdn.org is also used, but I don't know all of the subdomains of lds.org and ldscdn.org if you have to add each subdomain separately.

Swiping down from the library homepage worked for me. This was a fresh install on an Android tablet, but I still couldn't download anything. There may be a glitch in the initial catalog download when you install the app, but swiping down fixed that, and then I could download everything. Thanks all for the help!

It seems this issue is caused by the app not having the permission to write to storage. I fixed it (on Android 9) by going into settings, tapping apps, tapping gospel library, tapping permissions, and then checking the storage permission.

masonrtomlinson wrote:It seems this issue is caused by the app not having the permission to write to storage. I fixed it (on Android 9) by going into settings, tapping apps, tapping gospel library, tapping permissions, and then checking the storage permission.

This worked for me. Thank you!

Hi together

I have the same issue, but in my case i don't have any protection app. I find out that in my case, i cant download anything when i am not connected to a wifi network.

When i try to download something it will wait in loop until to next wifi connection.

How can i fix it?

I have android 8.1 with November update and gospel library 5.0.3

Regards

globi84 wrote:i cant download anything when i am not connected to a wifi network.

Go into the settings of Gospel Library and set "Limit Mobile Network Use" to "off" (grayed out)

russellhltn wrote:

globi84 wrote:i cant download anything when i am not connected to a wifi network.

Go into the settings of Gospel Library and set "Limit Mobile Network Use" to "off" (grayed out)

globi84, please be aware that this will allow Gospel Library to download content via your phone's data plan. If you can incur extra charges for going over a data limit, you need to be aware of this. Documents are small, but videos may not be and could impact your data usage significantly.

russellhltn wrote: Go into the settings of Gospel Library and set "Limit Mobile Network Use" to "off" (grayed out)

Hi russellhltn

I saw this setting. But this does not help.
When this setting is enabled, i will get a notification that i am not in a wifi. But when i disable it, go the download in a loop.

Regards

I found a solution by my site.

It was a wrong setting about the background data.

When you go in the app setting and show then all system apps(above right in my case) then scroll down to mediastorage. Allow this app to download data on background.

I dont now why this was disabled in my case. But it was.

@dev team
Can you please check this case in your error handling?

globi84 wrote: @dev team
Can you please check this case in your error handling?

I'm glad you resolved your issue. Please note that the programmers will likely not see this request. You should post your request as feedback from the app. Feedback is read and forwarded to the appropriate departments for consideration (you may not receive an individualized response).

Most of us here are simply users like yourself and are trying to help out wherever we can but have no official capacity with the program development.

I got an error when i tried to download conference talks videos. "failed to download... Insufficient space". Upon checking my storage avail it has a lot of space avail.

jayrod wrote:I got an error when i tried to download conference talks videos. "failed to download... Insufficient space". Upon checking my storage avail it has a lot of space avail.

Is that space available on your internal storage, or something like an SD card? Whether app data is able to be stored on an SD card varies by device.

My Gospel Library app won't open at all on my iPad. I've tried uninstalling and installing, backing up the iPad, turning it off and on, but it won't open at all.

I'm having the same problem. Just started yesterday. I have plenty of storage space on my phone. I've tried uninstalling and installing again, restarting the phone several times. My husband's phone works just fine. Internet connection is good. What other things could it be?