Tech Forum Archive

New member can't open directory

3 postsstarted by bryanscott04 822 viewsoriginal topic

bryanscott04
New Member
#1
We have his online account set up but the app won't work and he can't see the directory because it says he is not a member...but he is...can anyone help?
russellhltn
Community Administrator
#2
He has to add his MRN to his account.

See #5 in this link: https://ldsaccount.lds.org/help
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mevans
Senior Member
#3
I have seem some occasions where a newly-baptized member doesn't appear in the ward records for a few weeks. Until the member's record appears, you don't have the MRN. If the member doesn't appear in LCR yet, then the ward mission leader should follow up with the mission. (It sounds like this is a convert baptism and not and 8-year-old baptism...wards, not the mission, are responsible for recording 8-year-olds.)