Vidiu firmware versions

Hello all. I have a conference next week and have not updated the firmware for a while as previously our instructions were to avoid using the latest version of firmware on the vidiu. The instructions today say to go to teradek and get the firmware. (2.4.9 is the latest on the teradek site) Are we good to go with the latest and greatest out there or should I stick with the version that worked 6 months ago? After this latest 'upgrade' I'm not in a hurry to upset the apple cart.

rwardell wrote:I'm not in a hurry to upset the apple cart.

My philosophy exactly. Although the caution not to upgrade is no longer shown at the website, I did a stake conference two weeks ago with the 2.4.7 software and it worked perfectly well. I am sure that some ambitious folks will upgrade and be the first to let us know how it works.

On the other hand, the 2.4.9 software actually works for the webcast. You just can't monitor the connections with that version to troubleshoot if anything is amiss.

Version 2.4.10 has just been released. Can this be used now, or are we still advised to stick with 2.4.7?

Biggles wrote:Version 2.4.10 has just been released. Can this be used now, or are we still advised to stick with 2.4.7?

You might look at this post before you change versions. There may be no connection at all, but my antenna went up.

lajackson wrote:

Biggles wrote:Version 2.4.10 has just been released. Can this be used now, or are we still advised to stick with 2.4.7?

You might look at this post before you change versions. There may be no connection at all, but my antenna went up.

FWIW - This is why I posted the question, in the hope that one of the tech people would clarify the current position. Yesterday was the last time I checked the portal website and it wasn’t displaying the “do not use the later version” warning notification and hasn’t done so for a while.

The notice has vanished before, only to be restored after a gentle nudge from the question being raised here on the Tech Forum.

I’m sticking with 2.4.7 until I hear otherwise.

Here is the scoop on the firmware version of the Vidiu. Versions 2.4.8 - 2.4.10 will encode properly and will not hurt the broadcast in any way. However, if looking at the encoding stats/logs, it relays that the encode rate is lower then it really is. This doesn't hurt anything, however if something goes wrong and the stats/logs are needed, it can be deceiving in trying to figure out the problem. If you are comfortable and understand the stats/logs issue, then going to 2.4.10 is fine. (I used it with my stake conference just this last week and things were fine.)

thanks all. I just ran my broadcast this last weekend and it went well. the stats however looked to be incorrect with 2.4.7 as well as we were only showing 60 on the quality but those links are clean. I'll run my upgrade and be ready for the next go round.

Thank you for the updated information on why!

Sorry another question

Will the encoding issue be resolved, either through the Vidiu firmware, or a rewrite of the portal software, or will we just have to live with the problem?

Biggles wrote:Will the encoding issue be resolved, either through the Vidiu firmware, or a rewrite of the portal software, or will we just have to live with the problem?

Definitely not have to live with it. We've been in contact with VidiU and are figuring out what the exact cause is and the solution. Since it doesn't effect the broadcast, its not top priority....close, but not top. The client player browser issue is on top right now.

Hi

I've been having issues with the stats. Can I ask what's the client browser issue? Is the the warning to use ie at the receive sites. Would the browser issue cause what I have seen on my separate post. https://tech.lds.org/forum/viewtopic.ph ... 40#p177040

Can the vidiu firmware version effect the stats as I've seen in my other post above.

Thanks in advance

The firmware version effects the stats in that it shows that the receive rate is lower then what is actually being used. This doesn't effect the performance of the broadcast, it just shows the stats wrong.

The client browser issue is something else where there modern browsers: Firefox, Chrome, and Edge will sometimes have problems connecting properly.

I see that version 3.0.3 has just been released. Does this version resolve the stats/logs problem?

Unfortunately the new version does not fix the stats problem. But it is fine to use for broadcasting.

Other information about the new 3.0.3 version, after upgrading you may run into an issue where the UI for the VidiU won't load. It either just spins or brings up and error "Unable to load settings. You may have to reboot device". We have found that the best way to fix this is by unplugging the VidiU from the network and then manually rebooting the device, plugging it back into the network and refreshing the page. It may take a few refreshes of the VidiU UI page for it to come up, but keep trying if it doesn't work the first time.

Are there any concerns yet with version 3.0.7 which seems quite new? I always hate to be the first to try new things especially when stake conference is approaching this month, but we are still on 2-something and I am feeling the dust at the rear of the wagon train.

I believe the current advice is to use the latest firmware version.

lajackson wrote:I believe the current advice is to use the latest firmware version.

Not if you read this section in the Help Centre dated 6 July 2018

https://www.lds.org/help/support/meetin ... e?lang=eng

Biggles wrote:

lajackson wrote:I believe the current advice is to use the latest firmware version.

Not if you read this section in the Help Centre dated 6 July 2018

Good call. Based on posts here at the Forum, that Help Center page needs an update.

The latest version of the Teradek firmware is fine to use.

We discovered that Teradek changed the way they give us stats. This makes the stats page a little hard to read and understand what is exactly going on. We are currently in the process of making the stats page easier to read and use.

But in any case, the latest version of the VidiU firmware (3.0.7) is fine to use.