Tech Forum Archive

Unable to move record out of the Ward

4 postsstarted by markec 1,127 viewsoriginal topic

markec
New Member
#1
Edited 1 time, last by russellhltn on . Reason: Removed personal information - this is a public forum
Hello,

I'm unable to move a record out of the Ward. It is a divorced sister who recently moved to another address.

There was a move restriction on this member which the Bishop has removed.

When I try to move the record afterwards, I get an error message. The transaction accepted her new address.

Her name her name is [Removed]. I'm the member ship clerk for the Highland 35th Ward, Highland West Stake.

Thank you,
Mark Castillo
russellhltn
Community Administrator
#2
It's possible it might take a bit of time for different systems to sync up on the lifting of the move restriction. Give it 24 hours and try again.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
markec
New Member
#3
Tried it again and still go an error message:

"Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later."

Any other ideas?
russellhltn
Community Administrator
#4
Call CHQ when they're open.

Support Contact Information for U.S., Canada, and Puerto Rico
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.