General Conference 2017 Not Updating

I have not been able to get the 2017 General Conference to download.
The women's session is showing up, but the rest of it is missing.
How do I get it to download?
I have already uninstalled and re-installed.
iPhone SE running IOS 11. 0.2

OR
Is it not available yet? If so, when?

That's all I see as well. I assume that's because the Woman's sessions is a week older than the rest of the conference - which suggests what time frame to expect it.

Same here. Seems they jumped the gun about announcing the text was available on mobile devices.

Only place I’ve seen CG Fall 2017 is on lds.org

Every time I have tried to get into GL this week I have faced nearly 1,000 files being downloaded. I expect a few of those may be the conference talks from this past weekend.

I am able to see the rest of the talks now, but that's what I would expect. Thursday is the usual release of that content.

I got a notification that October 2017 was available while I was in the library app this morning. Went to view the content and then it said the content was not available. I don't even have the women's session yet.

I found I must have the most current version of the app, but even then I don't see anything beyond the women's session.

Is this an iPhone/iPad thing? I've had the Women's Session for a week, and I got everything else late yesterday (and again this morning) from that other popular OS that begins with an A. I did not get a notification. It all just showed up.

I tried pulling it up this morning and no luck. Tried just now and got a message that it was available - and it was right.

The iOS and Android versions of Gospel Library (Gospel Library 4) pull from the same content lane, so if it's available on one, it should be available on the other. As long as you're on a good internet connection, the app will check for a catalog update every 12 hours, after a period of inactivity where the OS hibernates it in the background, or after force-closing the app by swiping it out of your recent apps, whichever comes sooner. On Android, you can also check for a catalog update by pulling down on the main library screen (you'll see a progress spinner).

The Women's Session was published last week, and the other sessions were published Wednesday night. So, if you don't see the October 2017 conference yet, try force closing (swipe out of recent apps) and reopening the app, or, on Android, try pulling down on the main library.

Note also that if you have Limit Mobile Network Use on (Android) or Use Cellular Data for Content Updates off (iOS), the app won't check for new content unless you're connected to a Wi-Fi network.

I've tried swiping down on the main library menu for the app to update the catalog on my Android. I still am only seeing the women's session of conference. And I'm connected to my wifi.

sdgibbs wrote:I've tried swiping down on the main library menu for the app to update the catalog on my Android. I still am only seeing the women's session of conference. And I'm connected to my wifi.

On Android, I recently saw a different bug that could cause the October 2017 item in Gospel Library not to update. Is the book grayed out, as if it's not downloaded? There's a bug where the app sometimes gets into a state where it thinks nothing's downloaded (even though the book is there if you tap into it). Because the app doesn't think it's downloaded, it doesn't check for updates for that book.

If that's what you're seeing – the book grayed out – the workaround is to tap the three-dots overflow menu next to the book name and choose "Download," which will force the book to reinstall itself. If you have several books in a section that are grayed out as if they're not downloaded, you can also use "Download All" in the overflow menu at the top right to install or reinstall all the books in a given section of the app. Being in this state also causes search not to include those books.

That worked! I noticed a few weeks ago most my boxes are grayed out. Downloading did the trick. Thank you!

While this works, it is a workaround. You can also do a force stop, clear the storage, and then redownload everything, which also resolves the gray-out issue. However, it does not explain why this has happened nor what to do to actually fix it. If this happens again then you would have to do the same over and over, etc. Has a bug actually been identified and fixed or will be fixed in a future version?

afhobbs wrote:Has a bug actually been identified and fixed or will be fixed in a future version?

Has anyone submitted feedback through the app? That's how the developers normally find out about these things. This is a user-to-user forum based on user experience. The developers do not always frequent the forum, but they do get the feedback.