LDS Tools not syncing

I noticed that LDS Tools on my iPad had not been synced since last Sunday. When I clicked on Sync, the message that "this may take a few minutes" popped up, but then immediately went away without syncing. Then the screen froze and would not let me view anything else onLDS Tools. I then deleted the app and reloaded it from the App Store. When I opened the new app, it asked for my username and password. I typed in both and then clicked on Sign In. The message that "this may take a few minutes" popped up but immediately went away, leaving me at the Sign In page.

Is anyone else having this problem? I've got an iPad 2. Maybe it can't handle the recent update adding the missionary progress record??

Exactly the same on my end, except that it seems I can still use the app after trying to sync. I didn't delete the app. I came to the forums first.

Same issue here on all of our devices (iPhone 7 / iPad Mini 4 / iPad Pro).

I tried to sync but it will not work. I tried to log out and log in again but now I am locked out.

I am having the same problem. I thought it was a password issue and I changed my password several times.

I'm having the same issue (ipod touch). I sent an email via the "contact us" in the app referencing this thread.

I'm having same issues. I thought it was because my phone is so old it won't connet to wifi anymore, but my iPad 2 does connect to wifi and it won't sync either.

I am having exactly the same issue. Any doses yet?

I am having the same problem today also. I have deleted LDS Tools twice now, rebooted my phone. At one point after re-installing it the sync started and got about 80%done then just stopped. All I know to do is to keep trying to delete and reinstall.

Same problem on iphone and iPad. Had the problem a couple of Sundays ago, then it worked a couple of days later. Gone again today. I'm running iOS 11.02 on a 6s plus and 9.7" iPad Pro.

I have the same issue with my iPad Mini 2 and my iPhone 5. Since others have tried uninstalling and reinstalling the app without success I didn't bother, but I did report the problem through the app.

bowshanks wrote:I'm having the same issue (ipod touch). I sent an email via the "contact us" in the app referencing this thread.

I got a response back. They gave me access to the latest beta version of the app and the issue was resolved there. Once the next public release goes out it should be fixed for everyone. Unfortunately, I don't know when the next public release is.

My guess is that if you need access to the tools before then you could contact them and you would be invited to the beta version.

Forgot to mention before. My guess is that it is more a server issue because of the heavy load on Sundays and the app doesn't handle the error very well. I initially couldn't login still using the beta, but it told me that the servers were down and to try back later. Tried Monday morning with no issues.

bowshanks wrote:I initially couldn't login still using the beta, but it told me that the servers were down and to try back later.

The app returning that information would save a lot of grief for a lot of folks. If the server self-identifies, there is not need for an uninstall/install.

I FIGURED IT OUT!!! the problem is not the OS or phones. is that most likely you already have an account with lds tools. try to reset your account using your membership number.
Steps:
-Sign in
-Forgot you username?
-recover using MRN (Membership Record Number)

On my phone I get the message, "Sign-in failed LDS Tools Services are unavailable. Please try again later. This has prevailed for two weeks. This feature is vital to my calling. When can I expect restoration?

gerald.eberwein wrote:This has prevailed for two weeks.

If it had been down for two week, we'd be flooded with messages.

I think it's safe to say that it's something to do with your phone/account/network connection.

You may want to start with contacting the ward clerk to make sure your records are still in the ward and haven't been accidentally sent out. If your records are in limbo, that will cut off access.

I am having the same problem of LDS tools being locked up. The circle completes on the download and then it never returns control to me. It was working fine about a month ago. I am using an iPhone 4S with an iOS 9.3.5. I have asked for help on the contact us but nothing. I am thinking the latest update complete with bug fix is what shafted me. How can I get someone to actually pay attention and help me instead of having to post on a forum where we can only commiserate with each other?

dfagerburg wrote:I am using an iPhone 4S with an iOS 9.3.5. . . . we can only commiserate with each other

Sadly, with the latest security requirements, it appears that LDS Tools now requires iOS 10 or better.

So how do we get the attention of anyone at headquarters who might really be bale to solve the problem? There does not seem to be any way to just send a message and get a reply. do they not care?

lajackson wrote:

dfagerburg wrote:I am using an iPhone 4S with an iOS 9.3.5. . . . we can only commiserate with each other

Sadly, with the latest security requirements, it appears that LDS Tools now requires iOS 10 or better.

When you go to download, it asks if you want to download an older compatible version. Apparently it doesn't.

dfagerburg wrote:So how do we get the attention of anyone at headquarters who might really be bale to solve the problem? There does not seem to be any way to just send a message and get a reply. do they not care?

It needs to go to a General Authority level. The developers will then get the message. The developers aren't aware that many church members need functionality in ios9 to do their callings. General Authorities understand and most likely unaware of the hardship it may place on members.

Developers must believe that they can force members to buy new equipment. Our family has 3 ipads that can't be upgraded to ios10. I wonder what they tell members in situations like these? "Ought of luck, go upgrade to new equipment".

geysser wrote:It needs to go to a General Authority level. The developers will then get the message. The developers aren't aware that many church members need functionality in ios9 to do their callings. General Authorities understand and most likely unaware of the hardship it may place on members.

It has gone to a General Authority level. And the developers got the message, which was that they have to conform to legal requirements and industry standards for protecting confidential information so that we can protect members' personal data and protect the Church.

Contrary to what you may believe, there aren't a bunch of developers sitting around in a dark room making random decisions on their own and deciding they don't want to bother with iOS 9. The developers, the product managers, and the councils responsible for these products are quite aware of the number of Church members who are affected by the decision to not support older versions of iOS and Android.

I don't mean to sound flippant to some of the posts, but I do not own a smart phone and I function quite nicely in my calling as ward clerk, thank you very much.

True, there are some things that are more convenient with a smart phone (I do have a older tablet that won't update to current LDSTools), but EVERYTHING we MUST do for our calling can be done without a smart phone (or even a computer in our home).

I am grateful for the tools and for all the hard work. I can chose to upgrade my device to take advantage of the technology, or I can choose to fulfill my calling the same way it was done before the technology came about (and the way many still do it today). We have a number of people in our ward who do not have latest technology. Some have no technology. I accommodate them in their callings by printing the reports they need from the church computer whenever they ask. It would be really sad to not be blessed by their spirit and righteousness if they believed they could not serve without technology.

What in ios9 makes it impossible for member / church security?

geysser wrote:What in ios9 makes it impossible for member / church security?

Someone else who knows ios9 may have more information, but in general, I believe the obsolete operating systems have known security flaws that the OS manufacturer is unwilling to patch. Such security flaws put any membership data on said device at risk for a data breach. I suspect it is this risk that the church has decided is more important to address than individual convenience. This is not a church problem - Apple and Android could patch their obsolete software but they choose not to so your complaint should be with them.

But I'm just a ward clerk in Oklahoma and have no insight into why the decisions were made the way they were made - this is my opinion based on reading lots of the posts.

geysser wrote:What in ios9 makes it impossible for member / church security?

That was certainly the case for Android.

I'm not sure what the situation is for ios9. It might be that Apple's rules for apps forced the change to a newer method that caused ios9 to no longer be supported for the revised app. The shutdown of the old HT/VT servers caused the older app to quit working.

While we like to think of the church as extending consideration and charity to all, there's also the consideration of the window's mite. How much money should the church spend to accommodate a small percentage with old devices? Especially when many of them will get replaced in a year's time?

Been trying to sync for 3 days, now I can't even open the app. What's going on??

yanick.rochon wrote:Been trying to sync for 3 days, now I can't even open the app. What's going on??

I'm sure that's what the folks who are working on it would like to know. If they knew that, they could fix it.