Unable to sync LDS Tools on iOS 11

12 postsstarted by rem1701e 5,280 viewsoriginal topic

New Member
#1
I tried to sync LDS Tools this morning on both my iPad and iPhone and was unable to get the app to sync on either device. The message about "Downloading ..." comes up and immediately disappears. Both devices are on iOS 11 and are running version 3.2.1 of LDS Tools. Anyone else having similar issues.
Ray Merritt
Jerome 2nd Ward
2nd Councilor
Senior Member
#2
On Android I'm getting a message that the LDS Tools services are down this morning.
New Member
#3
Oh good. Glad to know it isn't a new OS issue.
Ray Merritt
Jerome 2nd Ward
2nd Councilor
#4
No error message on iOS 10 or iOS 11 but neither will sync.
Thanks,

Michael H. Cox
New Member
#5
Looks like it is working again.
Ray Merritt
Jerome 2nd Ward
2nd Councilor
New Member
#6
Issue still exists as far as I can tell. Tried syncing four different devices with same results.
New Member
#7
I am having the same issue with both iPhone and IPad.
Senior Member
#8
I am able to sync both iPad and iPhone with iOS11....
Community Moderators
#9
I think this is a Sunday overload problem, not an iOS 11 problem. For the past few Sundays the authentication servers have been hitting their limit, which has been causing sync problems in all the apps and sign-in problems on LDS.org. Developers are working to mitigate the issue and find a better long-term solution.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#10
I don't think this is a Sunday overload issue. I have tried multiple time on different days and times with the exact same issue. It pops up and says "downloading..." then immediately quits. The app shows my last sync date was 10/1.
New Member
#11
I’ve also been getting this problem ever since updating to iOS 11. Have tried multiple times of day/multiple days of week over several weeks now.
#12
It works great for me during the week on iOS 10 and 11, but on Sunday’s neither iOS 10 nor 11 will sync.
Thanks,

Michael H. Cox