Membership: Member refuses to provide new address

6 postsstarted by lmatthewchristensen 2017-09-17 22:22 UTC2,862 viewsoriginal topic

New Member

#1
2017-09-17 22:22 UTC

Hello!

A member just moved out and refuses to provide their new address so we can transfer their records. Does anyone know what to do in this situation?

Thanks!

jdlessley

Community Moderators

#2
2017-09-17 22:43 UTC

If you can't get the address information from the member, and there is no one else who can provide it, you will have to wait until the new ward requests the record. If you know the area and are pretty sure of the new ward you can send the ward clerk an email with a heads up that the member is moving into the area but you can't send the record.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

russellhltn

Community Administrator

#3
2017-09-17 23:08 UTC

When all that fails, follow the process for sending someone to "address unknown" (which I suspect is the member's goal).

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

drepouille

Senior Member

#4
2017-09-18 00:18 UTC

Address a letter to the most recent address you have. Add the phrase “ADDRESS CORRECTION REQUESTED / DO NOT FORWARD” to the front of the envelope. If the post office has a forwarding address, they will place a correction label on the envelope and return it to you.

Dana Repouille, Plattsmouth, Nebraska

russellhltn

Community Administrator

#5
2017-09-18 00:44 UTC

At least in the US, I think the correct verbiage is "Return Service Requested". See this.

eblood66

Senior Member

#6
2017-09-18 01:44 UTC

russellhltn wrote:At least in the US, I think the correct verbiage is "Return Service Requested". See this.

I believe this is present on the standard unit envelopes.