Unable to take notes on scriptures anymore

For the last few days, whenever I try to create or edit highlights on scriptures, as soon as I press Save, it takes me to a Page Not Found error. This seems to be for all the standard works. I'm still able to take notes on things like the President Hinckley article or Ensign articles. I'm referring to doing this in a web browser, not Gospel Library.

Is anyone else experiencing this? I thought maybe it was a hiccup, but it's been going on for a few days now.

Same for me. Has been hit or miss outside of scriptures. General Conference talks reload the page (rather than going to the page not found), but the markings don't save. I was able to add some markings and notes to a training broadcast transcript today, but that's about the only place I've seen it work in the last week.

I've taken the suggestion from another thread and just started using Gospel Library App on a Chromebook for now as a work around.

Something has changed. I'm able to add notes now. Still can't edit, but I can add new ones, including notes, tags, and selecting a notebook.

I'm experiencing the same problem (can no longer take notes). Last time this happened I lost several chapters worth of notes - I hope this doesn't happen again.

Well, that was short lived! I have proof that it worked for me temporarily as the two notes I entered this morning (in Alma 8) are still there, and they also show up in Gospel Library, but I tried to add another note just a few minutes later (in Alma 9) and got the page not found again. I went back to the Alma 8 to see if where you add them might be a factor, but it wasn't. I tried adding notes & tags in chapter 8 & 9 and couldn't add them anymore in either chapter.

I'm having the same issue - every time I try to take new notes, I can't, but my old ones are still there.

I am having the same problem. It worked last week, but this week when I select a section of scripture and then make a note and then hit save it takes me directly to the page not found . Frustrating!

I'm having the same problem as well. I typically use google chrome so I figured I'd switch to a different browser. It worked for a day on internet explorer, however, the next day it stopped working. I can't get it to work on Chrome, Internet Explorer or Firefox. I do know that it does work on my phone app (I can create notes on the phone app and then see them on an internet browser, but I can't create notes from an internet browser).

kalebkjk wrote:It worked for a day on internet explorer, however, the next day it stopped working.

Just for kicks and giggles, try going to that page and doing a ctrl-F5. See if that helps.

Still didn't work.

Rats. I was wondering if there was something that needed to get refreshed for it to start working. I guess it could still could be a cookie of some kind.

I am so sad! I am having the same problem. Page not found when trying to add notes on the scripture. When might this be fixed?

I'm not sure anyone's actually reported this problem, so I just submitted Feedback about it.

I reported it and never heard back. The auto response said to expect a response within 2-3 business days - it has been 5...

This is the feedback that I got. However, it doesn't help if your'e using a mac. I'll keep looking I guess...

Thank you for contacting us about problems with Study Tools on LDS.org. Study Tools on LDS.org is in the process of being updated from HTML4 to HTML5 for compatibility with mobile devices using the Gospel Library App. We do not know when this process will be completed. Your annotations are not lost. Please check your annotations in the server, Notes on LDS.org (LDS.org> Sign In> My Account > Notes). In the future online study tools will become like Gospel Library App 4.x (mobile devices) which at present is already updated and has many more features. We encourage the use of Gospel Library App 4.x when possible. We encourage the use of Tags, annotations, and markings when using the Gospel Library Apps because they work with both Study Tools on LDS.org and the Gospel Library App 4.x.

Sometimes the problems are resolved in a day or two. Please try again.

If you have a computer running Windows 10. there is a Gospel Library Windows App (GLW). Please make sure that your Windows 10 is using the latest updates. This is newly released to the public as Version 4.0.5.0 on July 13, 2017. It is stand alone and will work on a computer or laptop running Windows 10. Use the following link to install the most current version of GLW. There is no Android or IOS version of the App for desktops or laptops.

To install GLW app use this link https://www.microsoft.com/en-us/store/p ... zdncrfj2k4 , Get the App > Open Store in the drop down at the top of the screen > Launch to install the App on a mobile device or on a computer/ laptop.

After the app is installed on each separate device, go to the Settings gear > About to check to ensure you have version 4.x Next, sync with Notes on LDS.org so that your backed up information will be on your new GWL App.
Sincerely, Response Team Volunteer JG

Thanks for the update on the issue. I guess one of the problems with their recommendations for Notes is that I find many times Notes doesn't work, either (see other threads). I wish they had some idea when this would be completed.

I thought my current problems were limited to just the scriptures, but I was trying to work with the latest general conference talks this morning and also ran into the Page Not Found error there.

When I've reported other issues, they've also encouraged me to use Gospel Library for Windows 10. I told them they needed a Gospel Library for Mac! Unfortunately, my Windows is Windows 7, so I can't load it there, either.

No response here, but the notes segment appears to be working again - at least here on my Mac.

stonzthro wrote:No response here, but the notes segment appears to be working again - at least here on my Mac.

Hooray! It's working for me today, too (I was using Chrome on a Mac). I'd kind of given up on trying to take notes in the scriptures, so I'm glad I saw your message. I tried it out this morning and I was able to take notes on the scriptures again!

Same here, for some reason it's working again.

I just herd back from my feedback submission. The response was similar to what kalebkjk reported. I think they must have a canned response by now. At least it's working again

I am running Safari 11.0 on Mac OS 10.11.6 (el Capitain) and it will not save my highlight notes made on LDS.org, nor will it sync my highlights i made on my iPad.

I just tried the scriptures on Safari 11.0 / MacOX 10.11.6 and was able to save a highlight on the scriptures.

Are you highlighting the scriptures or some other manuals or articles? Most highlighting seems to be working for me again. I've found that the problem varies by the content. Some things may not highlight properly and others do. Right now, everything I've been highlighting has been working, including the October 2017 General Conference.

Sometimes there are intermittent problems where study tools isn't working. Are you consistently having problems? If so, would you send the URL of whatever you're trying to highlight and maybe I or someone else can give it a try?