Tech Forum Archive

Help on Update Family Name in Mobile App

5 postsstarted by utahpow 1,072 viewsoriginal topic

utahpow
New Member
#1
I have a family in our ward whose family name is being displayed properly in the MLS, however, in LDS Tools has the husband's mother's maiden's name being displayed as his and his wife's last name.

I cannot find a number for US Membership to request a correction. Please direct me to the best place.

Thank you -
russellhltn
Community Administrator
#2
Most likely it is the "Household" name that is incorrect. It can be fixed in MLS or LCR by a clerk.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
eblood66
Senior Member
#3
Specifically the clerk needs to find the member profile of one of the household members in LCR (using the Member List for instance), click on the Household tab and then click Edit Household Name. The household name doesn't show up in LCR unless you click the edit button.
utahpow
New Member
#4
Thank you. I needed to call HQ and get the update made. It was only on the LDS Tools side and not in the MLS.
russellhltn
Community Administrator
#5
barl0w wrote:Thank you. I needed to call HQ and get the update made. It was only on the LDS Tools side and not in the MLS.
I've never heard of a name that only shows up in LDS Tools. It's in MLS and LCR, but not always easy to find.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.