Miscellaneous donor can't be deleted

2 postsstarted by Cameronmp3 2017-08-23 01:16 UTC772 viewsoriginal topic

New Member

#1
2017-08-23 01:16 UTC

We have run into a situation where a deceased member of our ward is showing up on the miscellaneous donor list and we are not able to remove them or fix this. Any ideas?

russellhltn

Community Administrator

#2
2017-08-23 01:26 UTC

Moved to Finance since this is a donor issue.

Typically you can't delete anything until the record retention period is past. For the US, that's 3 years plus current.

But you should be able to set it as inactive so it won't appear when you're trying to do donations.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.