Payee not found

Hi all,

I'm having an issue when I try to create a new expense. The payee is not showing up in the search, but when I add I'm able to find a record. It asks me to connect the new unit. When I replace the old with the new, it errors out and tells me that the record already exists. However I'm not able to add them to the expense entry.

I must be missing some other step, or perhaps there is a software issue?

Thanks in advance.

Are you in the US or Canada or somewhere else? If you are in the US or Canada, then I'm not sure what it means to connect to the new unit. Could you give detailed steps for what you are doing? Exact error messages are also helpful.