Handbook 1 disappeared from my gospel library

Help... I am in the la mission presidency and use handbook 1 regularly.... today it disappeared from my gospel library iOS.....I am in a bind.... I have notes in the elecroronic version but can't see them now either.

More info on missing handbook 1... it is still on my iPhone.
On,y gone on ipad... and the ipad is only a few days old so I can't swear handbook 1 was ever on the ipad.

The latest version released on the 28th of June has also lost H1 for me. Previous release version was fine. The last beta version is also fine (You need to be a registered beta tester for that).

To report the problem, I would suggest sending Feedback. Found in the app under Settings>Additional Settings>Send Feedback.

Feedback Sent, it is odd it has gone with this recent update , suspect simple oversight or a release is coming

I was able to resolve the issue by doing the following: -

A word of WARNING before doing the procedure outlined below.
Ensure you have logged in and done a sync. This should retain your bookmarks etc. But NO guarantees on this. You will also need to redownload all the content again!

Deleted app from iPad, then reinstalled previous released version from iTunes Purchased section. H1 now available. Offered latest released version in iTunes, which I downloaded. H1 still available!

I should have thought of this earlier, as LDS Tools sometimes throws up problems and deleting and reinstalling usually fixes them.

I deleted app. Redownloaded. Handbook 1 still missing

I deleted the app then reinstalled the testflight version and all is well too. I am not sure but the testflight version might be older than the app store one.

PS: I had a hard copy of handbook 1 ordered too.

galorath wrote:PS: I had a hard copy of handbook 1 ordered too.

You can also see Handbook 1 on LDS.org, with your notes and annotations synced from Gospel Library if you had any.

Anyone have an ability to address the problem of handbook 1 missing on iPad with the gospel library app personnel?

Have you tried the resolution I posted earlier, that worked for me. This assumes that you have a calling that entitles you to H1 access.

Update (16-Aug-2017): I'm a ward clerk and have experienced this same issue. But, good news! It looks like the Church released an update to the Gospel Library app today that fixed this bug (version 4.1.3).

Sorry to resurrect an old post instead of a new thread, but this was very topical and maybe it just wasn’t feeling well and is getting better.

I am our ward’s membership clerk and have a dilemma the Handbook 2 doesn’t clarify. Trying to see if HB1 has any guidance, but no luck since I can’t get to it anymore. I believe it was there a few weeks ago when we had a different issue we were looking for guidance on.

If you were just recently called to the position, the change may still be working it's way though the computers. Make sure you're logged on to GL with your LDS Account and that LDS Account has access to the things that pertain to your calling.

russellhltn wrote:If you were just recently called to the position, the change may still be working it's way though the computers. Make sure you're logged on to GL with your LDS Account and that LDS Account has access to the things that pertain to your calling.

Been my calling since the ward was formed six months ago and maybe a year before that before the split. I tried logging out and back in. Can get into LCR without problem. Same with all my access in LDS Tools. GL is the one causing problems.

Wouldn’t be a big deal, but since I had to go to it in the recent past to fulfill my current calling, I’m now wary of losing it.

I've been serving in the bishopric for over a year, and Handbook 1 just disappeared from GL about two months ago when I did my weekly sync, although I have access to it through LCR. How can I get it to load back on to GL?