Setting up online donations

Hi, I'm having a lot of difficulty signing up for the online donations. I have filled out all my baking information, and have read the authorization and acknowledgment but I am unable to click on the "I Agree" button to continue to saving my information. There are no red fields to indicated I have incorrectly entered my information so I'm unsure why I am having this problem. Thanks

lindseyfguerrero wrote:I am unable to click on the "I Agree" button to continue to saving my information.

It is hard to know for sure, but one common reason is that you do not have an email address associated with your LDS Account. Check there, then come back to Donations and try again.

If that does not work, you will probably need to contact donations@ldschurch.org for further assistance.

If nothing is outlined in red, I'd suggest scrolling all the way to the bottom of the "Authorization and Acknowledgment" window. Some systems won't let you proceed if it's clear you couldn't have read all the terms and conditions.

What kind of account? I know I've set up a link to a USAA personal checking account in the past with no problems. (Well, one problem - it wasn't the checking account I intended to set up. )

I am getting the same error message and I also confirmed the routing number with my bank

lmorris05 wrote:I am getting the same error message and I also confirmed the routing number with my bank

After you and others with this problem have carefully verified that you are correctly typing in the bank routing number, if it still does not work, I would suggest you send an email to donations@ldschurch.org and ask for assistance. This will also alert them in case there is a problem with a back end server or some other issue with the setup process.

But Donations works with routing numbers from every major bank in the country, including the one mentioned here. So either there is a typographical error, or there is a problem processing the information as the account is being initially set.

I also am having peoblems. Is it because mine is a credit union that it won't work?

calebianr wrote:I also am having peoblems. Is it because mine is a credit union that it won't work?

Because this is a user-to-user forum rather than an official help/support request channel, it's not guaranteed that anyone will answer that specific question here. Using the Feedback button/link in a page relevant to the issue is the best way to get a response.

calebianr wrote:I also am having peoblems. Is it because mine is a credit union that it won't work?

I make online donations from both a bank and a credit union. The advice to use the feedback link is sound, but there must be some other issue than the fact that you are using a credit union.

calebianr wrote:I also am having peoblems. Is it because mine is a credit union that it won't work?

I do know that it needs to be a Checking or Savings account and it has to allow electronic funds transfer (EFT). EFT shouldn't be confused with ACH which is another way to transfer funds.

My checking account is with a credit union, and my online donation EFTs work fine.

Another issue that creates problems is the routing number. Banking institutions do not necessarily have just one routing number. I have a bank that uses different routing numbers for different types of transactions. My checks, which I haven't used for ten years, have one routing number and my electronic funds transfer (EFT) requires a different routing number. I ran into that problem when I first tried to set up online donations using my checking account and the routing number for my paper checks with that bank. They were happy to give me the EFT routing number I needed to use.

I recommend contacting your financial institution and asking what routing number should be used for EFT transactions.