Syncing data now limited to only 10 units in the stake

I use an iPhone 4 running iOS 7.1.12 ( the latest available for that phone) and I use Ward Tools 2.5.1. The sync screen has recently changed to only allowing the selection of 10 units out of my stake. I am a Stake Employment Specialist and it does not help if I cannot see the listings for all of the units in the stake!! If I sync for the 10 units allowed, then try to sync the other units, the original 10 disappear. How can I sync all of the units in the Stake? This has only been a problem in the last week or so. I used to be able to sync all of the units.

Ward Tools or LDS Tools? Big difference.

Ward Tools

I'm surprised they're still around. Ward Tools is not church software. The export they originally depended on disappeared. If they're downloading via web, I'd think they'd get a phone call asking them to take it down. The church frowns on 3rd party software that uses church data.

I was wrong. It is ldstools.

I have this same issue using LDSTools. My Stake has 12 Units and I can only see 10. I can not see Stake info either.

I'd suggest you use the in-app feedback to report the problem. It will also send some diagnostic info to help the developers.

Are you out-of-unit leaders, or is it your regular home stake you can't see all the wards for?

You might try using the in-app "Contact Us" option to send feedback to the support team.

It is my regular home stake. Used to be able to sync the entire stake a few weeks ago in the same app. Didn't have to select up to ten units. I will try the "contact us" approach.

It sounds as if iOS is special. We have 11 wards and branches in our stake. In a different operating system, the first five show up with the stake when I hit the unit dropdown, but I can scroll the dropdown to see the other six units and select the one I desire.

I will have to speak with my iOS friends Sunday and see how they are faring.

I have this same problem, same version of lds tools on iOS 8. (the latest version of lds tools, 3.2.0, released in March 2017, runs only on iOS 9+)

I first noticed the problem over a month ago while syncing two stakes (home and ysa) for an out-of-unit calling. with 11 units, though, even my home stake (and stake info) is unavailable to me now. I have received no response to any queries sent through the app. It is truly baffling that they'd disable an app with limits so divorced from IRL use cases.

My version of iOS is 7.1.2, the latest for the iPhone4. When I select the stake, a popup says that "Too many units selected! Select up to 10 units to sync."

It sounds like everyone who's having the problem is on an older version of iOS, and isn't able to update to the newest version of LDS Tools. As far as I can tell, everything works on the newer/current version of LDS Tools. Unfortunately, there's not much that can be done to support older versions of the app.

sbradshaw wrote:Unfortunately, there's not much that can be done to support older versions of the app.

What's odd, is this seems to be a recent problem. Was that a bug that was in that particular version that came out just before the cut-off?

It sounds like it started recently, so I'm guessing it was caused by changes to the sync service to support newer features in the current version of the app.

sbradshaw wrote:It sounds like it started recently, so I'm guessing it was caused by changes to the sync service to support newer features in the current version of the app.

So there's no way to fix the sync service when dealing with older versions?

It's possible, but based on the low number of developers and the continuing to-do list for the current version of the app, I doubt it would be a priority. The bug is annoying, but there's a workaround (choosing a different set of units to sync at different times), and it only affects (relatively) few users – those on older versions of iOS, who need to contact members in other wards. But it wouldn't hurt to send in-app feedback. Maybe if a lot of people report it it will be brought to the attention of the people who make priority decisions.

Do I assume correctly that syncing 10 units does not affect the other units already loaded, or does one have to select for syncing and see only 10 units at a time?

If you sync 10 and alternate which 10 you sync, you could still have a manageable situation until reality sets in where it counts. You could even just do a double sync every time. I know, a workaround and bad form (and sync takes a few seconds less than forever on my device), but a workable solution for now.

On the other hand, if you sync 10 and then all the other units go away, I would be an unhappy camper.

When you sync, previously synced units are deleted. So you cannot ever get all of the units in the stake on your phone.