Tech Forum Archive

Clerk Computer Sophos update failing

3 postsstarted by kai4785 1,273 viewsoriginal topic

kai4785
New Member
#1
My clerk computer is a Dell Optiplex 7020, and new to our ward about a year before the Windows 10 roll out. Ever since the Windows 10 roll out, my Sophos Endpoint software has been failing to get updates. Every few minutes I get a windows notification pop up that shows a glaring red X. I've been passively hoping it would resolve itself. I think it's high time I get around to resolving this issue. I'll try global support during the week (if I can remember).
Sophos showing update failed
Sophos showing update failed (9.81 KiB)
Persistent red X in my status bar
Persistent red X in my status bar (2.45 KiB)
Popup every few minutes
Popup every few minutes (4.06 KiB)
Biggles
Senior Member
#2
You could try re-installing Sophos, but get your STS involved. It's part of his calling to try and resolve issues like this.
russellhltn
Community Administrator
#3
The failed updating points to a problem, but the firewall might be as simple as someone disabled it though the controls.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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