cboshdave wrote:I am a little concerned because we are not supposed to move records out to UNKNOWN, but I have no idea how to follow up on this and it is clearly an error.
There is no prohibition on sending records to unknown. You just have to follow the steps listed here:
https://www.lds.org/help/support/move-r ... t?lang=eng (in the first section). In a case like this there may not be anything you can do for most of the steps. As long as you have done what you can, you can move the record to unknown.
However, in a case like this I would also contact the previous ward and ask why they moved the record to your ward. They may have made a mistake. If so, it may be best for them to request the record back because they can probably perform more of the steps than you can. If the record came from the unknown address file then one of the service missionaries at CHQ probably found something that made them think the member was at the given address. In that case just do the steps you can from the list and then send the record back to unknown with a note that the person never lived at that location.
