Unable to Void Check

A member approached me and explained that the payee of a check that we made out for him did not receive the check. The check is only 30 days old and should not be in escheatment territory yet. When I log in to MLS and attempt to void it, the void option is grayed out and I cannot void it. For another data point I had the clerk in another ward log in to see if the void option was available to them for their expenses and it was also grayed out. Any idea on what is happening?

Send a message to finance support through MLS. They'll take care of it in short order. Be very specific with the date the check was written, the check number and the payee.