Tech Forum Archive

Family Search Tree app on iPhone

4 postsstarted by suzettesipple 3,045 viewsoriginal topic

suzettesipple
New Member
#1
I recently switched from an android to an iPhone. I downloaded the family search tree app from the App Store. When I try to logon it tells me that username or password is incorrect. I know my password is correct and I can log onto the app on my tablet and I can logon to it on my computer. I deleted the app and reinstalled it. It still will not work. Any suggestions?
russellhltn
Community Administrator
#2
Are there any odd characters in the password? Such as punctuation?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
suzettesipple
New Member
#3
Yes. They work on my other devices. Do they not work on IOS?
russellhltn
Community Administrator
#4
suzettesipple wrote:Do they not work on IOS?
That would be my guess why it doesn't work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.