Tech Forum Archive

Cannot log into LDS Tools

6 postsstarted by shelleylevi3 2,490 viewsoriginal topic

shelleylevi3
New Member
#1
Recently I've tried to get on the app and it takes me straight to the log in page. After I enter my username and password(which work on other logins) it starts downloading but never finishes and so I can't access anything. I've tried closing and reopening and app and even reinstalling it without success. Still can't get past the login.
sbradshaw
Community Moderators
#2
Are you able to see your ward if you log in to https://www.lds.org/directory/?lang=eng?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
shelleylevi3
New Member
#3
Yes
klegarza
New Member
#4
I hit sync on my Apple cell phone to update LDS TOOLS and now it won't come on even when I sign it,
Can you fix that problem for me?
Thank you.
Kay Legarza
russellhltn
Community Administrator
#5
klegarza wrote:I hit sync on my Apple cell phone to update LDS TOOLS and now it won't come on even when I sign it,
Can you fix that problem for me?
Odds are the servers are overloaded. I'd try again later.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
beepsy
New Member
#6
I can on my computer but am unable to.log in.on my cell phone. Can you help? Going to bed tonight but maybe another day....please. LeAnne Hunsaker