New Member
I have a member and her 5 year old daughter that moved into our ward over a year ago. For some reason her daughters record did not move with her. I tried to request the daughters record with all the correct information, including the previous ward, but could not find the record. I thought perhaps the record was never created when the child was blessed, so I tried to create a record for her. After entering the child's information I received a possible duplicate record warning.
I tried to request the child's record again, using the information as listed on the possible duplicate record warning but still received an unable to locate record warning. I've talked with the mother and she tells me that there have been problems locating her daughters record in the past, which leads me to believe that there is some sort of problem with it. My inclination is to just create a new record and delete the old record when it is finally found, but I wanted to see if anyone has any other ideas first. It would seem the record exists, why else the duplicate record warning. But why can it not be located when requested as a move in? Thanks for your help.
I tried to request the child's record again, using the information as listed on the possible duplicate record warning but still received an unable to locate record warning. I've talked with the mother and she tells me that there have been problems locating her daughters record in the past, which leads me to believe that there is some sort of problem with it. My inclination is to just create a new record and delete the old record when it is finally found, but I wanted to see if anyone has any other ideas first. It would seem the record exists, why else the duplicate record warning. But why can it not be located when requested as a move in? Thanks for your help.