A ward member can can not log into lds tool.

Hello everyone , I have a sister in our ward that can not log in to lds tool. We download the application. Type in here lds.org login and nothing downloads. we have uninstalled and reinstalled the application multiple times. I can log in with my login and everything works fine.

Is there a setting somewhere in this sisters preferences that we do not have turned on or off.

thanks brother kendrick

Because it's Sunday, it's possible that the Church servers are overloaded. You might try again this evening or sometime during the week.

Can she log into lds.org and go to the directory there? That will let you know if her LDS Account is connected to her membership info.