Login not working

6 postsstarted by zaneclark 2017-02-26 21:01 UTC2,228 viewsoriginal topic

Senior Member

#1
2017-02-26 21:01 UTC

I helped set up an LDS Account for a member at church today so he could use LDS Tools, but it will not let him login.... The message to check username or password keeps appearing, so I switched over to LDS.org where the same username and password worked fine. So I deleted and reloaded Tools, with the same result....check username or password.
Any idea how to fix this?

russellhltn

Community Administrator

#2
2017-02-26 21:04 UTC

Are there any odd characters in the name or password?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

zaneclark

Senior Member

#3
2017-02-26 21:10 UTC

russellhltn wrote:Are there any odd characters in the name or password?

No odd characters.... just plain vanilla letters and numbers.

sbradshaw

Community Moderators

#4
2017-02-26 23:39 UTC

It could be a Sunday afternoon server overload that will clear up in the evening or another day...

Samuel Bradshaw • If you desire to serve God, you are called to the work.

sdea

New Member

#5
2017-03-14 21:27 UTC

I'm having the same issue. Can log into everything but LDS Tools. Just keep getting Touch ID screen. Have never set up Touch ID so I cancel. Then I get sync button which does nothing or flips back to log in screen. HELP!!

DianeRiewe1

New Member

#6
2017-04-12 15:20 UTC

I logged into LDS tools and after syncing I got a screen for Touch ID for LDS Tools to view secure data. I have never set up a touch screen. Can't get into LDS tools