Audio capability for Church Magazines not working

Hi there,

I don't know if I'm asking this question in the right place, but I'll give it a try.

For the past 2-3 weeks, I haven't been able to get the audio capability for online Ensign or Friend articles to work. Streaming works in other areas: Netflix, YouTube, Amazon, etc., some of the lds.org videos, but not the Church magazines audio. I've tried using a different browser, restarting my computer, restarting lds. org, etc. My husband, who is usually a pretty good tech wizard can't figure it out either.

It's my long-time habit to listen to at least one Ensign article and one Friend article (Primary pres.) a day, and I'm really missing that ability!

Is there something more I need to do on my end, or is it a problem with lds.org?

Thank you!
Terri Freeman

Is it only the most recent Church magazines that the audio doesn't work? Have you checked previous issues/articles that you've listened to before?

Thanks for such a quick response! I hadn't tried previous month's magazines, but I tested it out today. Sadly, nothing is working audio-wise.

I tried out January 2017 and December 2016 and also could not get audio to work, even though they were working fine before (I listened to both of those when they were current). February 2017 for both the Ensign and Friend were working at the beginning, then just stopped on me.

Any ideas?

Thank you,
Terri Freeman

Hmm, you may need to send feedback using the Feedback link at the bottom of LDS.org – that will get routed to the team that works on that section of LDS.org. I heard someone else mention the other day that they were having a similar problem, so I suspect that something has changed recently.

Okay, I'll try that next. Thanks!!!

I like to listen to my church magazines and it's not working. Could you please look into it.

I am experiencing the exact issue as the above person.
Audio for magazines (past and present) as well as the Gordon B. Hinckley manual on lds.org are not working. Videos seem to be okay.
This has gone on for at least the past few days that I have tried to listen.

I sent a message to Feedback as I was instructed to do here. They came back to me and said they were aware of the problem and were working on it. I haven't been able to listen to any audio on the church website for nearly a month now.

I did find that I can listen to the March Ensign through the Gospel Library on my tablet (the version I have online doesn't show the March Ensign, only Jan. and Feb. for some reason). The Friend doesn't seem to have working audio in the Gospel Library from what I can tell, but at least the Ensign works for me. I haven't tried the Gordon B. Hinckley manual, but hopefully it'll work there too.

Just wanted to pass that on. In the meantime I hope they're able to get the audio fixed on lds.org!!

Raingirl 497

I am having this exact same issue. Any updates?

Hey, I just tried again today and both the Ensign and Friend are working!! Yay!

There's a difference though, at least on my screen. When I click on the headphones, the audio begins but there is no play/pause bar showing anywhere. I wondered how to pause, so I tried clicking on the headphone icon again . . . and it paused. Click again and it starts again. I'm so glad it's back!!

Raingirl497

In Chrome I cannot hear audio on lds.org. In Internet Explorer or Edge, I can hear audio on lds.org. How can I restore the audio to Chrome when using lds.org?

Mine works fine in the current version of the site on Firefox (I'm not talking about the New experience). If you try the "New experience" the audio options are set up like the Gospel Library Android app where you have to click the circled headphones in the lower right corner of the article to see them. The audio on the new experience works nicely, so far, too.

However, it doesn't continue playing the next article after it finishes the current one (however, it didn't do that before—but the Android app does it sometimes, though not always with magazines; although the Android app is pretty good at continuing to the next chapter with scriptures). I don't see a way to download the whole magazine via the new experience, either.

It would be nice if the Mormon Channel just made a station where they always played audio versions of church magazines. Then we wouldn't have to do complex and expensive stuff to listen to random articles for hours on end without feedback from the listener: e.g. spend time and bandwidth downloading loads of magazines, buying SD cards (which probably won't last a long time) to extend the memory on our mobile devices so we can fit some of them, transferring the MP3s now and then, getting an MP3 player app that will handle that conveniently (and play all the files in a particular folder instead of importing them into your library making it hard to find your other stuff), etc. I would seriously use that radio station. It would be nice if they had one for each magazine, and one that combined them all (and randomly played articles from among all the issues and years). Alternatively, a streaming player with a more configuration options would be great. (Like one that lets you select which magazines to include in the list, whether or not it's random, specific issues you want to include in the list, etc.) However, a radio station would be a lot easier to create and maintain, and it would be almost as good, if not better (since you don't need additional software to play a radio station, usually; many media players will just play them if you have the URI).