Name Removal - can't upload letter

5 postsstarted by jglanfield 2017-02-04 23:16 UTC1,296 viewsoriginal topic

Member

#1
2017-02-04 23:16 UTC

When I try to upload a letter I get the error:

"An unexpected error has occurred. Please try your request again or try back later."

I can try again later for sure (I tried both early and late today), but wanted to ask about this in case it doesn't get resolved quickly.

russellhltn

Community Administrator

#2
2017-02-05 00:12 UTC

I don't know about this case, but odd errors in other products are frequently the result of a server on the back end that crashes. It may not get fixed until the IT workers in SLC come in at the start of the normal workday on Monday and discover the problem. Or, it may get fixed sooner.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

chadshepherd

New Member

#3
2017-02-06 02:52 UTC

I'm having the same problem as well. Hopefully somebody will read these messages on Monday and resolve this issue.

jglanfield

Member

#4
2017-02-06 11:03 UTC

It's working for me now

chadshepherd

New Member

#5
2017-02-06 21:27 UTC

Works for me now as well.