Out of Unit Bishopric member in YSA ward no longer have access to YSA information

I have received the following from an OOU bishopric member in our YSA ward, (two of the members of the bishopric are OOU are experiencing the same thing)...has anyone else had this problem and how did you solve it?

" In the past when I sync my LDS tools app, my membership records would appear under whichever ward I was under when I synced (ie, if I was viewing the YSA ward when I synced, then records would show in the YSA ward and not in the home ward where I am from and vice-a-versa). Now when I sync my LDS tools app, my records only show in in my home ward. On the LDS tools app I can no longer get my records to display under the YSA ward where I serve."

Thank you!

NP Alemany
Stake Website Admin

My first question is: when members of the YSA sync do they see the OOU bishopric member?

Would it matter if it were a member of the YSA ward or if it were me? I've just re-synced the app and I can see all of their information and I'm in the same stake as the YSA unit.

nancypalemany wrote:Would it matter if it were a member of the YSA ward or if it were me? I've just re-synced the app and I can see all of their information and I'm in the same stake as the YSA unit.

I'm guessing that what LDS Tools has done is to make sure that the member only shows up once as a member, so in his LDS Tools he shows up in his home ward because he has access to that ward. For you since you don't have access to his home ward, his membership info shows up in the YSA Ward.

I have read that he can successfully see his YSA ward, again, by being entered as an OOU member and he will appear twice in LDSTools. How is that done?

I'm confused. The title of this thread suggests that the person is unable to get information, but the thread itself seems to be about where the bishop himself shows up. Since most people don't need to see themselves, that doesn't seem all that critical.

IIRC, out of unit people do not show in the directory, but they do show up under their callings. At least it was that way at one time.

How can he see both units again, the YSA where he serves and his homeward? if fact, it's probably more critical that he see the YSA ward information.

nancypalemany wrote:How can he see both units again, the YSA where he serves and his homeward? if fact, it's probably more critical that he see the YSA ward information.

Your original post makes it sound like he can still see the YSA info, but he just can't see himself as a member of that ward.

Sorry, he is only able to see the home unit where he is from NOT the YSA unit where he serves. If the system is now designed to allow an individual to see ONLY one unit and no longer allows that individual to see both his home unit and the OOU YSA unit where he currently serves as he was once able to do, how do we get around the system so that he sees the YSA unit (which would be more useful at this point in time) instead of the home unit where he is from?

I've checked with the Stake Clerk and it appears that He is in the MLS for our stake, so this lack of ability to see the YSA ward he is currently serving in is a puzzle. I noticed in the LDStools forum there have been others from YSA wards with similar issues but none seemed to give a clear explanation as to how to solve the problem, some posts seemed to indicate that there was a bug in the system that occurred after an upgrade and it was being looked into. Has there been a recent upgrade to the LDSTools app?

Brother Jones, Your original question was "when members of the YSA sync do they see the OOU bishopric member?" I just heard from a member of the YSA Ward...after syncing the app, Yes, they do see the OOU bishopric member's information.

I am having the same issue. I have an Out of Unit calling in a Spanish Branch and am also an assistant stake clerk. When looking in MLS and lds.org/LCR I am in my home ward. However, when anyone looks in LDS Tools app my family and I are in the Spanish branch. I sent an email to LDS Tools and they stated that I should contact the stake clerk (me).

I do not believe that there is anything that we can do locally as I appear in my home ward in MLS and LCR on lds.org.

Any thoughts or suggestions?

TLoken wrote:However, when anyone looks in LDS Tools app my family and I are in the Spanish branch.

Are you saying that if you use LDS Tools, you can find yourself in your home ward, or, are you saying that if you look yourself up by name, LDS Tools is claiming you belong to the Spanish branch?

In LDS Tools I am in the out of unit branch, in MLS I am in my home ward, and on lds.org I am in my home ward. Trying to get LDS Tools to match MLS and lds.org.

What LDS Tools operating system is involved - Andriod, iOS, or Windows?

iOS. I talked with some other folks with Android and they do not seem to have the issue. I was going to push my records to the Spanish branch and then send them back to see if that fixes the issue.

TLoken wrote:iOS. I talked with some other folks with Android and they do not seem to have the issue. I was going to push my records to the Spanish branch and then send them back to see if that fixes the issue.

Be aware that if you do that your calling in the system will be removed when your records move out of the branch.

jonesrk wrote:Be aware that if you do that your calling in the system will be removed when your records move out of the branch.

Good luck moving your records back once that happens. And when they do get back into your ward, you'll need someone to put you back into your calling.

russellhltn wrote:

jonesrk wrote:Be aware that if you do that your calling in the system will be removed when your records move out of the branch.

Good luck moving your records back once that happens. And when they do get back into your ward, you'll need someone to put you back into your calling.

You do have a bit of a buffer now, the same overnight process that gives you rights after you add a calling is what takes away rights. I have been working with the rights team and I hope that we will have near real time rights updating happening.

This is a bug in LDS Tools for iOS: Out-of-unit members serving in another ward in their stake don't show up in their home ward. The problem has been identified and will be fixed in LDS Tools 3.2.0, which should be available this week or next. Thanks for reporting it!