Gospel 4.0 update lost all notes

I ready to scream!!! Lost all my year's worth of saved notes upon updating to 4.0. I saved every time on my iPad. Yet first it crashes and then I can't find my notes. This is terrible. It's making me sick to my stomach. How could you let this happen?

Have you been signed in with your LDS Account? If so, your notes should have been backed up. If you are signed in but still don't see your notes and highlights, try signing out and back in again in Settings. It may take a couple of minutes after updating or signing in for your notes and highlights to appear.

The same thing happened to me. Did you figure out how to sync your notes yet?
Also, even though the app diddnt seem to keep the notes, if you sign in to lds.org, they should still be there. At least mine were. So at least not all is lost

You have NOT lost your notes. I thought this had happened to me also. Scroll down the page until you see the faint page icon on the right hand side. When you tap that icon your notes will show up. I am using an ipad. I assume that this will work on other devises as well.
FYI: to edit your notes you have to touch the 3 dots at the top and select "Edit Note"

I just upgraded from an iPhone 6 to an iPhone 7. All of my notes and markups are still showing on my iPhone 6. But are not showing up on my iPhone 7. I have logged out of the 6 and logged into the 7. But that doesn't work. Any ideas how I get this all moved over to my new phone?

You shouldn't need to log out of the iPhone 6 – you can be logged in to multiple devices at the same time.
Are you able to see your notes on LDS.org?

I just checked on LDS.org. They are showing up there. On the iPhone 6, but still not on the 7.
I've checked the versions and they are the same on the two phones.
I've logged out and back in as well as shut down the phones, but none of it it showing up on the 7.

I actually added some new highlights and notes on the app on the version 7 phone - which are the only ones showing up. These new updates are also showing up on the old 6.
So something is not connecting on the 7. I've checked the settings but they match on the 6. So Im at a loss.

Are you running Gospel Library 4 on both devices?

Yes. At first it was too different versions. 6 - V4.01.9907 and on the 7 - V4.02.9909

I went ahead and updated the 6 to get it to the same version - thinking that might be the issue.

But they are both on the same V4.02.9909 now and the notes and highlights are still not showing up on the 7.

OK. Maybe try deleting the app from your iPhone 7, and reinstalling?

That was going to be the next thing to try.

That did it!! Thank you for your help.
One other question. My "favorites" tab disappeared with this latest version. Did they get rid of that?

Custom collections were cleared with the move from Gospel Library 3 to Gospel Library 4, because of several database changes that were made. You can create a new custom collection by going to the main library, then choosing "Custom Collections" from the overflow menu. After creating a custom collection, you can add books to it by navigating to the books in the library and choosing "Add to" from the book's contextual menu.

none of the suggestions are working ... all my notes and highlights on my I-pad are still gone ... help ???

i did not use my iphone for scripture studying ... i used my ipad ... i had very little on my iphone in the way of notes and highlights ... my ipad had everything in all four scriptures OT-NT-BOM-DC ... now it appears as though what was on my phone is the only thing on my ipad ... how do i get my ipad notes and highlights back ???

I am just sick about the update and loosing all my notes and highlights off my ipad ... there should have been some kind of warning ... i have updated each time and have never lost my notes and highlights before ... years of work gone !!!

I am using a new iPad and none of my notes transferred over. I don't see a custom collection in an overflow menu (don't even know what that is but can't find that as an option anywhere in my gospel library app and I just updated it). They are still showing on my old iPad and I too am scared of loosing 8 years of study

JilP wrote:I am using a new iPad and none of my notes transferred over. I don't see a custom collection in an overflow menu (don't even know what that is but can't find that as an option anywhere in my gospel library app and I just updated it). They are still showing on my old iPad and I too am scared of loosing 8 years of study

Are you signed in with your LDS Account on your old iPad, under Settings? Can you see your recent notes if you log in to LDS.org > My Account and Ward > Notes?

I was having the same problem as well. I logged out and back in and that worked for me. Thanks