Crashes on startup

Just loaded version 4.0.0 to my ipad2; now crashes on startup every time. Any thoughts/suggestions?

Having the same issue. On both my iPhone 5 and iPad Mini 2 (iOS 10.2 on both), after hanging for a while when I try to open it, the app disappears as the active screen leaving me at the screen where the app icon lives on my devices. If I double-press the home button to bring up open apps it appears to be one of my open apps, but if I go to it I can't access controls or get a response to taps in the apps or to the devices' home buttons. After a while Gospel Library then disappears from view again, leaving me at the last screen before I entered the app, though it's still in the background if I double-press the home button again at this point. On my iPhone 5, the screen which appears in the app is the beginning of a talk by Sister Oscarson, and on my iPad Mini 2 it's the "Library" screen. Those are possibly the last screens used in the app on the respective devices, as I know that's true for the iPad Mini 2.

Having the same issue on my ipad 2. Deleting and reinstalling didn't help.

olpind wrote:Having the same issue on my ipad 2. Deleting and reinstalling didn't help.

Deleting and reinstalling eventually resolved the problems for me on both my devices, but the App Store crashed for a while when I was trying to do that, so I wasn't sure whether the new iOS 10.2 was buggy, if the problem was with Gospel Library itself, or if something else was wrong. Turns out video gamers broke the App Store while trying to download Super Mario Run, which got released today. Had to download a number of optional items since logging into my LDS account downloaded things like my bookmarks, but nothing in the Conference section, for instance.

I have also loaded version 4. It crashes on startup. I am using an iPad Air 2. Any suggestions please. Does the same on iPad 4.

Having same issue on iPad mini. Was working fine earlier this week.

I can't get past the Angel Moroni.

Crashes over and over. Deleted app and reloaded...no success.

The new Gospel Library 4 crashes on iPads with IOS 9.3.5. The splash screen appears for about 5 seconds then crashes back to the icon screen. Version 4 works on the iPhone with IOS 10.2 and with Android 4.2.2. You are going to have a lot of unhappy iPad users!

Same issue on both an iPhone 4S and iPad 2. Both running iOS 9.3.5. I hope there's a resolution for this soon, or a way to downgrade to the previous version.

Does anybody here know what content they had open in the previous version before they updated to 4.0. There's a possibility that some particular pieces of content are causing the majority of the crashes, but we're not sure which content yet.

Crashed on startup on iPad. iPhone 6 Plus opens but lost all my notes.

Is there any way to restore before the update? I need my notes back.

I believe we have a fix for the crash on startup problem. If anyone is still in that state, and is willing to test a pre-release update of the app with the fix in it, please send me your email address and I'll get you an Apple TestFlight invite to install it.

Regardless, if you're in that state, don't delete the app! We'll have the update with a fix out soon.

If anyone is still experiencing this problem, could you send me an email: stephan@ldschurch.org. We are testing a fix for this, and would love to have you test it out before we release the update. Thanks in advance!

You shouldn't lose any annotation with the update. Make sure you're signed in with your LDS Account and give the app a minute or so to finish downloading content updates and annotations.

marshajames wrote:iPhone 6 Plus opens but lost all my notes.

Have you been signed in with your LDS Account? If so, your notes should have been backed up. If you are signed in but still don't see your notes and highlights, try signing out and back in again in Settings. It may take a couple of minutes after updating or signing in for your notes and highlights to appear.

I've sent a few of you invites to install the update through Apple's TestFlight. Please let us know if you're still experiencing the problem after installing it.

Same issues as all the above

Same issue on iPad 2. Tried uninstalling and reinstalling but no luck. Crashes every time. IOS 9.3.5. Echo benspendlove's sentiment.

I have the same issue on the iPhone 5s, latest software:. iOS 10.2. The app is completely useless now and I used it everyday before this last update. Since I can't use the app, I can't even contact app support like I used to be able to do from the app. I've contacted them via email at:. gospellibrary-iphone@ldschurch.org And I'll report back if I receive any answer of how to fix the issue.

I ran into the crash at startup, and even thirty attempts at launching it couldn't get it to come up without crashing. However, uninstalling and reinstalling did solve the issue for me, so ymmv.

dianalitster wrote:Crashes over and over. Deleted app and reloaded...no success.

I got the email with TestFlight, it didn't give me the option to "Redeem" only "get", so I did download. This didn't work, I got a white screen. I deleted TestFlight and got it off the cloud. This time I got the option to redeem. When I entered the code it said my invitation had expired.

Crashes on startup on my wife's iPad. Works fine on my iPad accept that it requires more memory than the prior version.

robbinsb wrote:Does anybody here know what content they had open in the previous version before they updated to 4.0. There's a possibility that some particular pieces of content are causing the majority of the crashes, but we're not sure which content yet.

My iPad Mini 2 was on the "Library" page, and my iPhone 5 was on a talk by Sister Oscarson.

I've also got constant crashes on startup. iPad 3 iOS 9.3.5 & iPhone 5s iOS 10.2.

Not having a good run - first the LDS Hymns app now Gospel Library. Discovered most of the people in the ward have the same problem too.

Also having the same issue. I never get past the Angel Moroni either. This is on iPad 2.

Deleting and reinstalling gospel library did not help. It was still in the background but when tried to bring it to the foreground it still crashed. I hope you get a fix for it soon!!!

Finally got the idea to clear all the apps in the background that were taking up memory and then it did not crash and version 4 came up fine and worked.

My iPad is also crashing on startup as is my husband's.

I'm also having the same problems with just seeing the Moroni icon for a few seconds & it disappears. My last location was in the June 2016 Ensign table of contents. My IOS is current - just got the upgrade to 9.3.5. Hoping for an update soon.

We've been testing a potential solution for this. It seems that the iPhone users are fixed with it, but the iPads on iOS 9 are still having problems. If anyone here is located in Utah in the Provo/SLC area, and is willing to let us plug into your device for just a few minutes, we can see what's really happening. We've been working on this all weekend and trying to guess at what the root cause is, but have so far been unsuccessful. Let me know, thanks! stephan@ldschurch.org

grahamf72 wrote:Not having a good run - first the LDS Music app now Gospel Library. Discovered most of the people in the ward have the same problem too.

This may be a shot in the dark, but out of curiosity, is everyone who's been having trouble with Gospel Library also having the no-content issue with LDS Music? I wonder if somehow they're symptoms of the same problem on launch... @grahamf72, is your issue with LDS Music that when you launch the app, no content shows up?

Same for me. Most recent Gospel Library update will not open on iOS 9.3.5. I can't upgrade my iPad beyond this point.
Hoping for a fix soon...

Larry Thompson

robbinsb wrote:Does anybody here know what content they had open in the previous version before they updated to 4.0. There's a possibility that some particular pieces of content are causing the majority of the crashes, but we're not sure which content yet.

John 12 was on the screen but I also had pages open from the Old Testament, the Book of Mormon, October 2016 General Conference, and the New Testament teacher's manual for Seminary.

Update: It's working fine now on my 5c. Thanks to everyone who helped find a solution!

sbradshaw wrote: This may be a shot in the dark, but out of curiosity, is everyone who's been having trouble with Gospel Library also having the no-content issue with LDS Music? I wonder if somehow they're symptoms of the same problem on launch... @grahamf72, is your issue with LDS Music that when you launch the app, no content shows up?

With LDS music, it will close off at the splash screen, then on next launch it will load but no content. If I kill it, then on next start up it closes at the splash screen again, then 2nd launch will have no content. It is this repeated behaviour every second launch. Unlike Gospel Library, I only have the problem with LDS Music on my iPad, it works on my iPhone. Gospel Library doesn't work on either.

Some time this week I might try resetting the iPad through iTunes.

I can't get past the Angel Moroni oneither my ipad, iphone, or my wife's ipad. Very frustrating.

Like everyone else iPad2 and an iPad mini running iOS 9.3.5. This is very similar to what happened to LDS music two months ago which still has not been updated. Where wards are not providing manuals it is important to be able to not obsolete technologies that members are regularly using. These are only 3 year old devices.

Same issue - crashes on startup on iPad with iOS 10. Needs urgent resolution please.

I have an iPhone 5c and it crashes right after Moroni appears. I've deleted and reloaded and it still doesn't work.

Finally got it to work. I deleted Several large apps and LDS Gospel Library was able to open. Afterwards, I was able to restore the apps that I removed.

Had the same issue on iPad Mini with current iOS but self-resolved on third attempt to load. While it was trying to open, I noticed the home screen was different, and realized there was a very recent upgrade (I skipped reading the scriptures Friday and Saturday). Once it loaded, I gave it a brief test. I like the new features.

My wife's Windows phone also had the crashing on start problem but cured itself after the second uninstall-reinstallation.

I received another TestFlight email at 7:04 this morning. I followed your directions precisely. I get the instruction page, it goes to a white page and says it is updating, then it crashes. I took it to my son, thinking maybe I'm doing something incorrect, but it didn't work for him either. Am I having difficulty because I wasn't able to enter the code at the first invitation? I checked my iPad, it is currently updated to iOS 9.3.5. I have become very accustomed to reading my scriptures on this device. I don't know what to do. Thank you for your assistance.

Ipad mini ios 9.3.5 (too old for ios 10)
Like others lds gospel library goes wierd on startup.
I ran 'pad info' app while trying to get library to work.
Gospel library seems to be running out of memory.
Looks like it is using all available memory and wants more.

I had the same issue on my iPad 2. But then when I cleaned out all of the apps in background mode which take up a lot of memory(you can see them by double-clicking the home button) the new Gospel Library came right up and is functioning well -- for now.

CLEAR OUT YOUR BACKGROUND APPS! It should come up OK then.

I too can not get it to launch. It crashes after home screen of Moroni. But if I double click on home button - I see a library screen behind and if a switch over to it, it will display where I was before the auto update happened and then it closes again. But if I double click on the home button, the library app will still be there. I have closed the library app and then tried re-launching it but it still crashes.

dsargent wrote:But if I double click on the home button, the library app will still be there. I have closed the library app and then tried re-launching it but it still crashes.

You might try closing all of the other apps, also. They are also using memory.

Me too. Upgraded to 10.2, rebooted, closed ALL other apps. Still no go. Looks like some kind of issue with SqlLite:

{"bug_type":"109","os_version":"iPhone OS 10.2 (14C92)","build_version":"9897","timestamp":"2016-12-19 07:41:19.55 -0700","app_name":"GospelLibrary","bundleID":"org.lds.gospelstudy","incident_id":"47749AC9-4F91-4826-A18F-E0A144DEE443","name":"GospelLibrary","is_first_party":false,"app_version":"4.0.0","share_with_app_devs":false,"slice_uuid":"b7db4e04-dd93-36ed-be75-7d1c416d139d","adam_id":598329798}
Incident Identifier: 47749AC9-4F91-4826-A18F-E0A144DEE443
CrashReporter Key: 3db37e0990614583afdc3930f902ce45c5de5740
Hardware Model: iPad3,4
Process: GospelLibrary [415]
Path: /private/var/containers/Bundle/Application/E50595C4-F1C5-4E9F-9ECA-3B3DFBA291A5/GospelLibrary.app/GospelLibrary
Identifier: org.lds.gospelstudy
Version: 9897 (4.0.0)
Code Type: ARM (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: org.lds.gospelstudy [430]


Date/Time: 2016-12-19 07:41:19.1425 -0700
Launch Time: 2016-12-19 07:40:58.0000 -0700
OS Version: iPhone OS 10.2 (14C92)
Report Version: 104

Exception Type: EXC_CRASH (SIGKILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SPRINGBOARD, Code 0x8badf00d
Triggered by Thread: 0

Filtered syslog:
None found

Thread 0 name: Dispatch queue: SQLite.Database
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x1b16523c 0x1b162000 + 12860
1 libsqlite3.dylib 0x1be721ec 0x1be1e000 + 344556
2 libsqlite3.dylib 0x1be7a48a 0x1be1e000 + 377994
3 libsqlite3.dylib 0x1be71e5e 0x1be1e000 + 343646
4 libsqlite3.dylib 0x1be63af2 0x1be1e000 + 285426
5 libsqlite3.dylib 0x1be3ca14 0x1be1e000 + 125460
6 libsqlite3.dylib 0x1be5e7a2 0x1be1e000 + 264098
7 libsqlite3.dylib 0x1be51c64 0x1be1e000 + 212068
8 SQLite 0x015804d0 0x14f5000 + 570576
9 SQLite 0x015860cc 0x14f5000 + 594124
10 SQLite 0x0158a708 0x14f5000 + 612104
11 SQLite 0x01503b54 0x14f5000 + 60244
12 SQLite 0x015002d8 0x14f5000 + 45784
13 SQLite 0x01586000 0x14f5000 + 593920
14 SQLite 0x0157f9d0 0x14f5000 + 567760
15 SQLite 0x0150085c 0x14f5000 + 47196
16 SQLite 0x0154ff64 0x14f5000 + 372580
17 SQLite 0x0155bf30 0x14f5000 + 421680
18 SQLite 0x0155bf78 0x14f5000 + 421752
19 SQLite 0x01503b54 0x14f5000 + 60244
20 SQLite 0x01509ca0 0x14f5000 + 85152
21 libdispatch.dylib 0x1b076082 0x1b075000 + 4226
22 libdispatch.dylib 0x1b08233a 0x1b075000 + 54074
23 SQLite 0x01500358 0x14f5000 + 45912
24 SQLite 0x0154fe98 0x14f5000 + 372376
25 LDSContent 0x00db6d3c 0xd69000 + 318780
26 LDSContent 0x00da6ed4 0xd69000 + 253652
27 GospelLibrary 0x00210728 0xfc000 + 1132328
28 GospelLibrary 0x0020ed60 0xfc000 + 1125728
29 LDSCommons 0x00d28728 0xd1d000 + 46888
30 LDSCommons 0x00d282de 0xd1d000 + 45790
31 UIKit 0x20a8e4da 0x20a68000 + 156890
32 UIKit 0x20b297f2 0x20a68000 + 792562
33 CoreFoundation 0x1b9c3aa0 0x1b8cf000 + 1002144
34 UIKit 0x20a8e74c 0x20a68000 + 157516
35 UIKit 0x20b297f2 0x20a68000 + 792562
36 CoreFoundation 0x1b8f07ec 0x1b8cf000 + 137196
37 CoreFoundation 0x1b8e9372 0x1b8cf000 + 107378
38 UIKit 0x20a8e74c 0x20a68000 + 157516
39 UIKit 0x20a8e298 0x20a68000 + 156312
40 UIKit 0x20af2600 0x20a68000 + 566784
41 UIKit 0x20a7e8fc 0x20a68000 + 92412
42 UIKit 0x20a7d952 0x20a68000 + 88402
43 UIKit 0x20a7d7b2 0x20a68000 + 87986
44 UIKit 0x20a7cdf4 0x20a68000 + 85492
45 UIKit 0x20a7a0b4 0x20a68000 + 73908
46 UIKit 0x20aec438 0x20a68000 + 541752
47 GospelLibrary 0x00401b88 0xfc000 + 3169160
48 GospelLibrary 0x003fc270 0xfc000 + 3146352
49 UIKit 0x20ae8732 0x20a68000 + 526130
50 UIKit 0x20cf4e28 0x20a68000 + 2674216
51 UIKit 0x20cfa446 0x20a68000 + 2696262
52 UIKit 0x20d0d130 0x20a68000 + 2773296
53 UIKit 0x20cf782c 0x20a68000 + 2684972
54 FrontBoardServices 0x1d2c69b2 0x1d290000 + 223666
55 FrontBoardServices 0x1d2c686c 0x1d290000 + 223340
56 FrontBoardServices 0x1d2c6b56 0x1d290000 + 224086
57 CoreFoundation 0x1b98c71a 0x1b8cf000 + 775962
58 CoreFoundation 0x1b98c224 0x1b8cf000 + 774692
59 CoreFoundation 0x1b98a4fa 0x1b8cf000 + 767226
60 CoreFoundation 0x1b8d9532 0x1b8cf000 + 42290
61 CoreFoundation 0x1b8d9340 0x1b8cf000 + 41792
62 UIKit 0x20ae1ec0 0x20a68000 + 499392
63 UIKit 0x20adc550 0x20a68000 + 476496
64 GospelLibrary 0x0010d698 0xfc000 + 71320
65 libdyld.dylib 0x1b0a350a 0x1b0a0000 + 13578

...

I am having the same problem with the Moroni picture coming up, then a line coming down from the top of the screen informing me "Updating Gospel Library". The screen then turns white and goes back to my iPad main icon screen. Really frustrating! When I go to my updates page, it shows it has finished updating and shows "open". When I try to access this way, the same thing is happening.

Hello,
My daughters iPhone 4s did the automatic update, and now Gospel Library will not even open. She is very frustrated. Are you still working on a fix for it? Even for an iPhone 4s?
Thanks!
Veigh

Having the same problem with crashing on start-up as others in this string (goes to Moroni screen for ~20 seconds, then closes out and is in the background...). I have a 3rd generation iPad.

Perhaps I found an additional symptom of this problem -- I did notice that in my iPad's Settings, there is no Gospel Library app listed (LDS Tools is there, but not GL), but I still have the app on my home screen and I can still open it to the Moroni screen. Perhaps the app does not show up in Settings because there aren't any adjustable settings from Settings? I don't know, I am just grasping at straws.

I am hesitant to try reloading the app because I have a ton of notes and tags that I don't want to lose. However, that is probably irrelevant if I can't open the current app anyway.

Got a Testflight beta invitation and installed the beta. The first time I tried to start it, it still crashed, so I loaded the URL as instructed. I think it failed to launch that time, also. I thought perhaps my display settings (reduce motion on, and reduce transparency on) were related, so I turned them off. It started up. I turned reduce motion and transparency back on, and it still works fine. The beta must have fixed something.

Latest beta seems to have fixed the issue. All of my notes and tags are there and so far all of the content I have loaded is working great.

I am having the same problem as others. Removed and reinstalled the app on my Ipad 2 with no success. I get the intro screens of what is new, the get a message that it is updating then crashes. Did the update on my
IPhone with no issues.

My page that was open was Isaiah 15.

Received today's TestFlight, I downloaded it. I tried opening The Gospel Library from the TestFlight application...once again, I just got a white page that I left open for about ten minutes, it didn't open.

Mine was on Elder Bednar's recent conference talk. This talk shows up in the background, but when you click on it, it does nothing except sit there for a while and then it disappears into the background and the main screen shows up again for the iPad.

It looks like a fixed version 4.0.1 will be available soon. See this post.

My gospel library has been crashing on start up too. I read all the comments. I tried deleting a few other apps and it seemed to do the trIck. I wonder if those of us having problems have our devices nearly full to capacity or something like that

The new gospel library app won't open on my iPhone 5s and keeps crashing. I've deleted it and re-downloaded it multiple times but still doesn't work. Any help or suggestions?

Gospel Library 4.0.1 is now available, which should fix the crash on startup.

Glad to report the latest update that went on the App Store yesterday is working on both iPhone and iPad.
Now if they can get LDS Music working again I'll be a happy camper.

My ipad2 9.3.2 does not show the lds music but the gospel library update seems fine. I live in Holladay if you want to plug in to my device to see if you can find the solution. I might just buy a new iPad. Love all you do to make gospel study so convenient. Thanks.

I've read through all these replies and I'm having the same issue with it crashing at startup. I do have the latest update with both the app and also the IOS system. I'd hate to delete and reinstall as I'll loose all my notes , highlights, bookmarks, links etc. I'm pretty sure my app is not synced as I wasn't aware that was an option. Is there anything I can do?

thepurest wrote:I've read through all these replies and I'm having the same issue with it crashing at startup. I do have the latest update with both the app and also the IOS system. I'd hate to delete and reinstall as I'll loose all my notes , highlights, bookmarks, links etc. I'm pretty sure my app is not synced as I wasn't aware that was an option. Is there anything I can do?

You can see if your annotations have been syncing by going to LDS.org > My Account and Ward > Notes and looking for recent notes, highlights, bookmarks, etc.

I have an iPad 2 running iOS 9.3.5 and had crashing issues with lds Music. I open the app and get the green splash screen with the musical note for a few seconds, and then it crashes without truly opening. My iOS is current, or at least as current as it can be. Any idea when this issue will finally be resolved?

I’m now having this same problem on my iPhone 5s: the app load screen comes up for a while only to crash, every time. I’ve tried everything: rebooted the phone several times, offloaded the app and then reinstalled it, all to no avail.

If your app never gets past the splash screen, here are some things you can try:
1) Restart your device. This may help free up some memory, for a faster launch.
2) Close all of your open programs by swiping them out of recent apps. This could also help free up some memory.
3) Check how much storage space you have remaining on the device. If the device is low on memory, it may be failing to download a content update.

Agreed with most of the above - IPhone 5C, had open tabs with D&C, BoM, and my notes (more specifically the things I tagged while on my mission), and a 2013 Conference talk. Deleted and re-downloaded app repeatedly, rebooted phone with and without ITunes. Still keeps crashing at Angel Moroni, but my music app runs fine. Checked my data - more than half my memory on my phone is left. It keeps crashing even if its the only thing open. Haven't tried using my mission IPad yet, but hoping it doesn't crash. Making do with online site, but hoping for resolution soon.
Sorry if this is long, but in my experience the more details I give with tech issues, the faster things are figured out and resolved. Any further suggestions?

SNDenning wrote:Agreed with most of the above - IPhone 5C, had open tabs with D&C, BoM, and my notes (more specifically the things I tagged while on my mission), and a 2013 Conference talk. Deleted and re-downloaded app repeatedly, rebooted phone with and without ITunes. Still keeps crashing at Angel Moroni, but my music app runs fine. Checked my data - more than half my memory on my phone is left. It keeps crashing even if its the only thing open. Haven't tried using my mission IPad yet, but hoping it doesn't crash. Making do with online site, but hoping for resolution soon.
Sorry if this is long, but in my experience the more details I give with tech issues, the faster things are figured out and resolved. Any further suggestions?

Are you connected to a good internet connection on launch?

I just purchased a new iphone 8, and am having the same problem. Tried deleting and re-downloading the app and no luck. And I know I’ve got tons of storage left. Haven’t had a real scripture study in a week.

SNDenning wrote:Agreed with most of the above - IPhone 5C, had open tabs with D&C, BoM, and my notes (more specifically the things I tagged while on my mission), and a 2013 Conference talk. Deleted and re-downloaded app repeatedly, rebooted phone with and without ITunes. Still keeps crashing at Angel Moroni, but my music app runs fine. Checked my data - more than half my memory on my phone is left. It keeps crashing even if its the only thing open. Haven't tried using my mission IPad yet, but hoping it doesn't crash. Making do with online site, but hoping for resolution soon.
Sorry if this is long, but in my experience the more details I give with tech issues, the faster things are figured out and resolved. Any further suggestions?

I’m having the same crash on splash screen issue. I restarted device. I wiped it clean and re downloaded. All to no avail.