gmitch wrote:A brother passed in our ward last year, his wife has moved elsewhere. When I attempted to pull up his donation statement to send to his wife, it would not pull up his name. I am sure he had donated prior to his death in 2016, so he should be in the donors database. Help?
We haven't had anybody report back on this situation so we don't really know how it should be handled yet. With the move to LCR it doesn't look like it's possible to generate a tax statement for a member who isn't currently in your ward. If they are a member then it looks like they have to get their tax statement from their current ward. As well a ward can print tax statements for any non-member who donated in their ward. But that seems to leave a hole where deceased members are concerned. They have member records but those records aren't in any ward.
My recommendation would be to have this sister talk to her current ward clerk and ask him to contact the Global Service Center to ask how to get the tax statement for her husband.
Hopefully someone who has encountered this situation can chime in and indicate how they handled it.