Wrong address

When I print a donor statement for one of the members in my ward, its shows their address as their old mission address. But when I look at their record, it has their correct address in our ward. Any ideas?

I suspect the donor record is not linked to the membership record. That happens quite frequently when the member donates in a new ward prior to having their membership records moved in.

I checked to see (the only way I could find) if their donor record is linked, and it does have their correct membership record on their donation statement. Wouldn't that suggest that they are linked?

And if they are linked, what else could be causing this old mission address to be showing up on their donation statement?

Thanks.

I'm still seeing this problem. What do I do to fix this? Is there a way to report problems like this to church headquarters so someone can fix it there?

I'd call Local Unit Support.