Unable to download notes and highlights

I am unable to download all of my notes and highlights from LDS.org (https://www.lds.org/study-tools/folders?lang=eng#d). The page just loads and loads and then comes back saying the connection timed out. I really need to save a hard copy of these. Is there any way to get any help with this?

Have you tried on a different browser/computer or a different internet connection? Maybe that would work. Maybe it's a browser setting, such as Javascript being disabled or a privacy/cookies setting that's causing the error. It's also possible that there were temporary server problems on the Church's end when you tried to access your annotations, that could be fixed by now.

How are you trying to download them? I'm not aware of an option to download from the page. As far as I can see, I can only view, not download.

There's a little dropdown arrow next to "Unassigned Items" and any notebooks under the Notebooks heading, on the left panel, that gives you an option to download.

I just got a message from an LDS tech volunteer who says the Study Tools are currently undergoing major revisions. So I might just have to hold tight for a while before attempting to download again. I just hope I can download all my study journal entries as a backup some time soon.

austindressman wrote:I just got a message from an LDS tech volunteer who says the Study Tools are currently undergoing major revisions. So I might just have to hold tight for a while before attempting to download again. I just hope I can download all my study journal entries as a backup some time soon.

That's exciting to hear! We've heard rumor they were going to do something; I'm glad to hear it's "in progress".

I'm having the same problem on both Safari and Chrome; the same result in both; lds.org gives me an error message. When will this be fixed? I can't back up my notes which is concerning.

I just had it successfully download a .docx file once, but then it wouldn't again. I was using Chrome on a Mac. I could try restarting Chrome and doing it again to see if it works. Microsoft Word wouldn't open the file it downloaded. Maybe I'll experiment with this again when I have a little more time and see if I have any ideas.

For weeks now, I have been unable to download my notes in any of the three formats (DOCX, RTF, or XML). I use a Mac with the latest OS X using the Safari browser. I have had the same result with the Chrome browser. I keep getting the "Gateway Timeout" error message. What's up with that?

The "Download notebook" feature in "Notes" (Unassigned Items > Download > Include highlights > and choosing any of the three options—DOCS, RTF, or Backup) is not working again. It worked for a few months but now is giving the following error message: "Gateway Timeout, The proxy server did not receive a timely response from the upstream server. Reference #1.2deb2d17.1523371795.32fc3831". Anyone know what's wrong?

The latest version of Notes no longer has a Download option. Why was that eliminated?

I consider my scripture notes, received under inspiration, to be personal scripture. The thought of losing these thousands of comments to be very troubling. Please find a way to get this important export feature restored.

I agree.

I suggest you post your desire to download notes as feedback on lds.org or within the application itself. Requesting changes to the software on this user-to-user tech support forum will not necessarily get the request to those with authority to direct the change. It is my understanding that all feedback is reviewed and forwarded to the appropriate groups, though you will likely not receive a personalized response.

Does anyone have an answer for this question? I know some may say that all our notes are backed up on the Church servers, but that's not safe enough for me. I want a separate backup in case something happens on the Church's side.

Before the recent changes in the functioning of the Notes section of my account on lds.org, there was "Download notebook" feature that was listed under Unassigned Items > Download > Include highlights > and then allowing the choice of a download format—DOCS, RTF, or Backup). It no longer shows up and I see no way to export or download my notes. Is there a way in the new version to export all my notes? Frankly, I'm not comfortable relying solely on the Church's servers for backup of notes that have taken me years to accumulate and attach to certain scriptures.

Why has the recent update to the lds.org Notes section of my account been changed so that I can no longer download all of my notes. I was previously able to do so in DOC, RTF, or HTML. That feature is gone. Why? I'm not comfortable relying only on the Church's servers to keep notes I have accumulated for years and assigned to various related scriptures.

We don't know why they make the changes they make. The only thing you can do is submit "Feedback" regarding this change. It's possible they're not done with the changes and this will appear in the future. It's also possible they decided to no longer have this feature.

Submit feedback where?

djdinut1 wrote:Submit feedback where?

Scroll to the bottom of the Notes page. You'll see the word "Feedback." Click on it.