Java Printing error

3 postsstarted by MacGang 2016-08-05 14:29 UTC1,107 viewsoriginal topic

New Member

#1
2016-08-05 14:29 UTC

Ever since the update to Windows 10 I have been unable to print to our HP LaserJet P1505n printer. I get an error that tells me I'm unable to use Java Print.

I have run all updates, reinstalled Java, the print drivers, etc. Looking at Java help pages they say we need to contact the author of the program we are using and have the program updated?????????

lajackson

Community Moderators

#2
2016-08-05 15:47 UTC

MacGang wrote:Ever since the update to Windows 10 I have been unable to print to our HP LaserJet P1505n printer. I get an error that tells me I'm unable to use Java Print.

It sounds as if a call to the Global Service Center is in order.

russellhltn

Community Administrator

#3
2016-08-05 17:09 UTC

How was the update to Windows 10 done? Was it done as the church instructed, or was it done by doing it the Microsoft way? If the latter, that could be a problem.

Note that MLS installs it's own private copy of Java. You'd need to re-install MLS on top of the existing install to fix that.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.