Incorrect household last name in the directory

We received the records of a new family and all the information is correct. The problem is that when you view the directory on LDS Tools and LCR under the heading of (Household) the family only shows up under the wife's maiden name. If you view the directory listing for (Individuals) the names appear correctly under the married name. What I do know is this. While living in their prior ward they lived with her parents and her parents were listed as head of household. How do I correct the household name to appear correctly when viewing the directory online?

dafagan wrote:How do I correct the household name to appear correctly when viewing the directory online?

Ask the ward clerk or membership clerk to go into MLS and check/change the Household name for the member who is now head of household.

As I posted originally the records came through with everything correct the husband is the head of household. So the question is why is the name appearing on LDS tools and leader Clerk Resources with the wife's maiden name as the household name but she is not listed as head of household?

dafagan wrote:As I posted originally the records came through with everything correct the husband is the head of household. So the question is why is the name appearing on LDS tools and leader Clerk Resources with the wife's maiden name as the household name but she is not listed as head of household?

Her name appears in four places in MLS. Make sure all four are correct. I suspect that one of them is not, and that is causing the display problem.

dafagan wrote:As I posted originally the records came through with everything correct the husband is the head of household.

The head of household is different from the Household name. The Household name can only be viewed and edited in MLS, not LCR. In MLS, select Membership > Household Record from the menu and find the household. At the very top of the screen (above the Head of Household section) it says Household Name. This is the name that is probably wrong. It doesn't show up on any printout and it doesn't show up in LCR so it's easy to miss.

Interesting thanks I'll check that out Monday and let you know what I find out

Thanks for all the help. The household name was listed as her maiden name. I never knew that option existed or that it could be edited and changed.