System.Exception Error in Windows 10

I have an HP Stream 7 running Win10. I keep getting an "Exception of type 'System Exception' was thrown" error when it is "Loading annotations". I click the Close button and it just keeps Loading annotations. It was working fine then on day it started giving me this error.

hey! I have the same problem! I newly downloaded gospel libary and it is stuck at the same point as yours. Have you found a solution? Did you fix it?

It isn't limited to Windows 10, but also repro in Windows 8.1 and Windows 10 for the bookmarks as well since the July 18th update to the beta program.

From one of the developers working on the app:

There is a new update being published to the store which reverts the changes to Annotations. Hopefully you won’t require a re-install. Sorry for the inconvenience. We were testing some speed improvements to Annotations. Thanks for your feedback.

I am having a similar system exception error when the app is loading. I can't get it to open. I am really missing gospel library on my surface pro 3 (running windows 8.1pro). Anxious for a fix. Thank you!

Just installed Gospel Library on a new Win10 system and I am still seeing this error. Version is 2.16.7.300
Performance is also really problematic. There are 30 second periods of unresponsiveness after downloading each new piece of content in the library.

@JSkalski
You most likely will need to reinstall the application from the Windows Store. Let me know if that helps you.

@heath544

Just installed Gospel Library on a new Win10 system and I am still seeing this error. Version is 2.16.7.300

Try reinstalling the application. It should not be throwing this error, especially not on the non-beta version of the app. Also try installing the beta if you haven't already.

Performance is also really problematic. There are 30 second periods of unresponsiveness after downloading each new piece of content in the library.

This is very uncharacteristic of the application on desktops, laptops, or tablets. (Some much older, low-end phones like the Lumia 520 do have this problem, however, as their hardware is just barely good enough to even run the application.) Those thirty seconds are most likely the app indexing the new content so that it can be searched, but unless the app is running off an extremely slow (read: failing) hard drive, there's no reason for it to cause the application to hang like that. Even on my lowly 2gb RAM Surface 3, performance is smooth.

I am having this same problem on my PC. I have tried reinstalling several times both the Beta version and the regular version and is continues to get stuck after the error message System Exception was Thrown. Do you have any suggestions or is there a fix coming soon?
Thanks for your help

Are your devices completely up to date (running the Windows 10 Anniversary update)?

I'm having this issue still. Is there a fix coming soon, or has it already been released?

The problem we're having on the development team is that no one can reproduce the issue to try to hunt it down for a fix. Have you tried reinstalling the app already?

Also, is your device completely up to date (running the Windows 10 Anniversary update)?

I had Gospel Library for windows installed on my Samsung 700T1C PC / Tablet. I then upgraded to the beta version. I used it regularly with no issues. However, within the last week to ten days I receive a error message: exception of type ‘system.exception’ was thrown. When I press the OK button it loads the software with no references. If I left click the settings I get this response: type constructor threw exception. I have uninstalled and reinstalled Gospel Library and Gospel Library Beta with the same results multiple times. HELP!!! Elder Nick Goddard New Jersey Morristown Mission - nicholas.goddard@myldsmail.net

I hate to ask this yet again, but I still have yet to have anyone answer it. Is your device completely up to date (running the Windows 10 Anniversary update)?

ToManyLetters wrote:I hate to ask this yet again, but I still have yet to have anyone answer it. Is your device completely up to date (running the Windows 10 Anniversary update)?

How can they tell? I think the roll out of that update might have been in stages. Just because the system says "no updates" doesn't mean it's running that version.

I happen to be sitting at a clerk computer right now. It's running Windows 10, "Version 1511", "OS Build 10586.679". From what I understand, the Anniversary update is 1607 or later. So, it's looking like clerk computer can't run LDS Tools. The same may be true of other devices that are managed by their work IT departments.

LDS Tools is a different application than Gospel Library and is no longer supported on Windows. One can check the version of Windows 10 they are running by opening the settings app, then clicking "System", then "About".

The current version is, as you said, version 1607. I am asking about the build version because I believe the issue may be isolated to a few specific builds of Windows 10.

ToManyLetters wrote:LDS Tools is a different application than Gospel Library and is no longer supported on Windows.

Oops. I knew that.

lmcowdell wrote:I have an HP Stream 7 running Win10. I keep getting an "Exception of type 'System Exception' was thrown" error

I've been able to duplicate it - same device.

Note that the HP Stream 7 is a very underpowered device. I think I paid $90 two years ago. It did upgrade to Win10, but I think at first there may have been some compatibility issues. Perhaps the display (1280 x 800). Or the magnification that seems to be turned on (125%)

Well, I decided to start some basic troubleshooting. I rebooted, only to discover that Microsoft decided my computer should belong to my Microsoft account. (I'm really starting to hate MS). So I reverted it back to a local account.

After that, GL starts with no issues. I'm not sure if it's the reboot or switching back to the local account.

ToManyLetters wrote:The problem we're having on the development team is that no one can reproduce the issue to try to hunt it down for a fix. Have you tried reinstalling the app already?

Also, is your device completely up to date (running the Windows 10 Anniversary update)?

I have reinstalled and hard restarted my phone to factory settings and the problem persists. I have looked for an update, but my phone (Nokia Lumia 920) says that it is up to date. I'm not sure if my phone is capable of a Windows 10, or if it's even available. If you have suggestions, I'm open to them. (besides, "get a newer phone." )

I upgraded to Windows 10 edition 1607 only several days ago. And just since then my Gospel Library is not working any more and any attempt of reinstall throws error code 0x80070490.
When I try the Beta version, it ends up the same.

Windows version: 10 Home 1607 OS Build 14393.447

I hope this helps to get the app working again?

Thank you all! For whatever reason, it's working. I'm not sure how you got it functioning, but the error has corrected itself. Thank you again!

russellhltn wrote:

lmcowdell wrote:I have an HP Stream 7 running Win10. I keep getting an "Exception of type 'System Exception' was thrown" error

I've been able to duplicate it - same device.

Note that the HP Stream 7 is a very underpowered device. I think I paid $90 two years ago. It did upgrade to Win10, but I think at first there may have been some compatibility issues. Perhaps the display (1280 x 800). Or the magnification that seems to be turned on (125%)

I have a Stream 7 myself, but cannot reproduce the issue.

And just since then my Gospel Library is not working any more and any attempt of reinstall throws error code 0x80070490.
When I try the Beta version, it ends up the same.

This isn't a problem with the app, but with the Windows Store (and potentially your installation of Windows). You'll need to get in contact with Microsoft Support to fix this issue.

Thank you all! For whatever reason, it's working. I'm not sure how you got it functioning, but the error has corrected itself. Thank you again!

I'm glad it's working for you, but we haven't changed anything on our end. I hope it continues to work well for you!

ToManyLetters wrote:I have a Stream 7 myself, but cannot reproduce the issue.

I was able to reproduce - but it went away after rebooting and changing back to a local account. (I can't be sure which one did it.)

I was able to reproduce - but it went away after rebooting and changing back to a local account. (I can't be sure which one did it.)

I'm amazed the app is working at all with a local account. The app depends on the Microsoft Account to sync certain data, like Collections.

ToManyLetters wrote:The app depends on the Microsoft Account to sync certain data, like Collections.

Why does the app need access to my Microsoft account to do that?

Why does the app need access to my Microsoft account to do that?

Because the LDS.org annotations service doesn't provide a way for us to do it and we wanted to make it possible, at least for Windows users, to have their collections carry across their different Windows devices. We chose to implement the syncing using a user's Microsoft Account (roaming app data). If you login to Gospel Library on your desktop PC, pretty up your collections how you like them, then login to, let's say a Surface Pro 4 using the same Microsoft Account and LDS Account data, the app will sync those collections to the Surface Pro 4 for you. If you make a change to those collections on the Surface Pro 4, they will similarly be reflected on your desktop PC the next time you open the app. We also sync history this way.

ToManyLetters wrote:roaming app data

Ah, OK. It makes sense when you put it in those terms. I'm used to roaming profiles at a business level. I hadn't thought about them in a home setting.

I just got the System,Exception error on first launch in Window 10 1607, logged in to my MS account, but it came up without error on relaunch

Same behavior on another machine with Win10 1607, logged in to a local account - error on first launch, OK on second launch

I just started getting this error.
When I click on the Windows 10 Gospel Library icon, it starts to load then a box pops up and says:

"Exception of type 'System Exception' was thrown" with a <Close> button in the bottom right cornor.

When I click on <Close>, it continues to load annotations for awhile, then says "Loading Books" and goes no further.

I used the Gospel App with no problems about three weeks ago, so something has changed since then.

I also tried uninstalling and reinstalling with the same result.

I am using Windows 10 Pro Edition

tdbeezy wrote:I used the Gospel App with no problems about three weeks ago, so something has changed since then.

Has there been any change to the account you use to log into the machine? Perhaps changing from local to a Microsoft account?

I had gospel library working but then windows did an update and now it is throwing the system exception when I try to bring it up. I also lost another app that just comes up and then just closes. I have tried to re-install the gospel library and that does not change anything.

I installed this because I think I need it to read the Revelations in Context? But I'm getting this error and see others have had this issue for months. Any help is appreciated. I have Win 10. If there's another way to use the Revelations in Context, I'd be glad to uninstall the Gospel Library. thanks!

For those of you having issues with a system.exception error on version 2 whose systems are running Windows 10 and have already checked that your device is completely up to date, it may be best for you to download, install, and use the beta, which you can learn more about at this link:

https://tech.lds.org/wiki/Gospel_Library_for_Windows_10

Our developers are focused on the beta at the moment, so it will be some time before the non-beta gets attention again.

My windows updated to build 16299 which (sort of) removed my Gospel Library app. The app is no longer on my desktop. I have to go to the Windows App Store to download it and Launch it everytime I want to run it. I don't know why it doesn't show up on my list of programs after I launch it? Microsoft doesn't have an answer for it. Other apps work.

How your device interacts with installed apps is a operating system issue, not an app issue. At best, Microsoft should be able to help you figure out what's going on, as it is their operating system having the issue. If you're having to reinstall it every time you want to use it, you'll definitely need to get in contact (again) with Microsoft and let them know what's going on. There's a good chance something went wrong in the Windows update.

jo.leach wrote:My windows updated to build 16299 which (sort of) removed my Gospel Library app. The app is no longer on my desktop. I have to go to the Windows App Store to download it and Launch it everytime I want to run it. I don't know why it doesn't show up on my list of programs after I launch it? Microsoft doesn't have an answer for it. Other apps work.

This suggests a severely locked down computer - perhaps one at work or a former "work" computer. Or perhaps you're not the Local Administrator and GL is failing to create the icons because the "Public" desktop is restricted.

I am also seeing the System.Exception on a Windows 8.1 tablet during the 'Books' update and Annotations loading. "Afterward, I notice that my annotations are OK, but the Books are not updated for 2018 lessons, magazines, or conference talks. Will this be fixed, or is Windows 8.1 no longer supported?

bkinser wrote:Books are not updated for 2018 lessons, magazines, or conference talks. Will this be fixed, or is Windows 8.1 no longer supported?

The version of GL that will run on Win8 is using an older content service that is no longer being updated. The current version of GL is Win10 only.