Accessing confidential information as membership clerk since last LDS tools update for iPad

I am the member ship clerk in my ward here in Florida and I recently updated my LDS tools to the latest version and I have lost access to view confidential information like iOS summerys for individual members of my ward or view information like full birthdate or membership record number or marriage information or information related to ordinances like priesthood or the office in the priesthood or information regarding where a member of my ward served a mission I can not view that information any more and I acctaully looked on my dads iPad and he has the Same version of LDS tools that I have and he can view all the sensitive information that I should also be able to view as membership clerk
So is there a bug in the new version of LDS tools or have they taken away the membership clerks ability to view that type of information
Any one that can advise me on what to do I would greatly appreciate it

SJMayer wrote:I recently updated my LDS tools to the latest version . . .

I use an Android and sometimes this same thing happens to me. When it does, I find that a sync will often solve the problem, especially after an update. It seems that even though the update requires a sync, not everything actually syncs. Sometimes it takes a second shot to complete the process.

I tried doing a sync and that did not help
I am still in the same situation I was in after the update
1 question I do have is could my account have gotten hacked? Or is it a glitch in the lds tools app that would require it to have another update to fix?
I even tried to reset my ipad back to default settings and that did not help either
any help would be appreciated

Also I just realized that on Sunday I went to do a sync of my lds tools while I was at church and I got an error message saying some information could not be downloaded at this time and so I did another sync and I guess I did not notice this issue until Monday night

I had a problem with the beta version and the version just released. The app would crash whenever I tapped on a specific serving missionary. There wasn't a problem with the previous release.
I cleared the problem by deleting the beta and current released versions. Then powered the iPad down. Reinstalled both versions, synced and the apps both work as expected.

Try it and let us know if that sorts the problem!

Are you still able to access reports on Leader and Clerk Resources, through LDS.org?
If so, it sounds like it could be a bug. You could try contacting the developers by using the "Contact Us" link under Help, in the app.

Biggles wrote:I had a problem with the beta version and the version just released. The app would crash whenever I tapped on a specific serving missionary. There wasn't a problem with the previous release.
I cleared the problem by deleting the beta and current released versions. Then powered the iPad down. Reinstalled both versions, synced and the apps both work as expected.

Try it and let us know if that sorts the problem!

To clarify Biggles' suggestion, since it doesn't sound like you are using the beta version of the app, try just deleting the updated release version you have on your iPad (hold on icon until they jiggle, then press the "x"), and reinstalling it from the app store.

sbradshaw wrote:Are you still able to access reports on Leader and Clerk Resources, through LDS.org?
If so, it sounds like it could be a bug. You could try contacting the developers by using the "Contact Us" link under Help, in the app.

I am still able to access reports through Leader and Clerk Resources on LDS.org
I just cant access them through lds tools

sbradshaw wrote:

Biggles wrote:I had a problem with the beta version and the version just released. The app would crash whenever I tapped on a specific serving missionary. There wasn't a problem with the previous release.
I cleared the problem by deleting the beta and current released versions. Then powered the iPad down. Reinstalled both versions, synced and the apps both work as expected.

Try it and let us know if that sorts the problem!

To clarify Biggles' suggestion, since it doesn't sound like you are using the beta version of the app, try just deleting the updated release version you have on your iPad (hold on icon until they jiggle, then press the "x"), and reinstalling it from the app store.

I tried uninstalling the version and reinstalling it again and I seem to get the exact same problem I did however look at my dads ipad and he has the same version of lds tools installed and he currently does not have the same issue so could it be that my account got hacked or is this a glitch in the system that is affecting mine and just out of curiosity how many other people who have access to the reports whether they be a membership clerk or ward clerk or bishopric that might have this same problem?

I don't think being hacked would affect your ability to see reports, so I don't think that's a factor.
Most likely it's either a glitch with how your calling was recorded or a bug in the app.

sbradshaw wrote:I don't think being hacked would affect your ability to see reports, so I don't think that's a factor.
Most likely it's either a glitch with how your calling was recorded or a bug in the app.

because my dad who is in the bishopric has the same version of lds tools which is the updated version same version that I have and he is not having any issues also I have sent an email to tech support about this issue and I have had no response from anyone and I do rely on lds tools for my calling

all I can say is can ya'll please put out a fix for this issue also how many other people are having this issue besides me?

I'm not having that issue, but we would want someone else who is a Ward Assistant Clerk—Membership to check, since that's your calling.
Unfortunately, the developers don't visit this forum often (this is mainly for user-to-user support) so unless someone else has ideas, there's not a lot we can do. You could try calling the Global Service Center, if you aren't hearing back from the developers. They may be able to contact the developers more directly.

sbradshaw wrote:I'm not having that issue, but we would want someone else who is a Ward Assistant Clerk—Membership to check, since that's your calling.
Unfortunately, the developers don't visit this forum often (this is mainly for user-to-user support) so unless someone else has ideas, there's not a lot we can do. You could try calling the Global Service Center, if you aren't hearing back from the developers. They may be able to contact the developers more directly.

I actually contacted the global service center through the link in lds tools but have not heard from them yet

also I have not contacted the developer yet because wouldn't the developer be the church?
I did however contact my ward clerk to see if he is having the same issue and apparently he is not
so it could be just me having this issue

In a broad sense, the developer is the Church, but more specifically, the developers of the LDS Tools iOS app are 2–3 Church employees who work on a small team in the Church ICS department. Bug reports are directed to them so they can fix things.

The "Contact Us" link in the app goes to an email address that the 2–3 iOS developers check periodically. It's possible they've gotten a lot of feedback on the app update, since there were some major design changes, and are still working their way through the backlog to your email.

The Global Service Center is more of a generic help center that clerks can call. They can help you resolve the problem, or route things to the proper developers based on what problems are reported. Contact information for the Global Service Center is here:
https://www.lds.org/help/support/suppor ... r?lang=eng

Hope this helps!

sbradshaw wrote:

Biggles wrote:I had a problem with the beta version and the version just released. The app would crash whenever I tapped on a specific serving missionary. There wasn't a problem with the previous release.
I cleared the problem by deleting the beta and current released versions. Then powered the iPad down. Reinstalled both versions, synced and the apps both work as expected.

Try it and let us know if that sorts the problem!

To clarify Biggles' suggestion, since it doesn't sound like you are using the beta version of the app, try just deleting the updated release version you have on your iPad (hold on icon until they jiggle, then press the "x"), and reinstalling it from the app store.

To try and further clarify my experience. The crashing app problem affected both versions (beta and current released versions), only by deleting both, powering down (Rebooting), then reinstalling both, sorted my particular scenario. The conclusion I came to for my particular situation, is both versions shared the same corrupted data and that by doing the sequence mentioned earlier, cleared the corruption.
I think it's irrelevant that I also reinstalled the beta after rebooting. The data was corrupt!

Have you actually rebooted after deleting the app, before reinstalling?

Biggles wrote:

sbradshaw wrote:

Biggles wrote:I had a problem with the beta version and the version just released. The app would crash whenever I tapped on a specific serving missionary. There wasn't a problem with the previous release.
I cleared the problem by deleting the beta and current released versions. Then powered the iPad down. Reinstalled both versions, synced and the apps both work as expected.

Try it and let us know if that sorts the problem!

To clarify Biggles' suggestion, since it doesn't sound like you are using the beta version of the app, try just deleting the updated release version you have on your iPad (hold on icon until they jiggle, then press the "x"), and reinstalling it from the app store.

To try and further clarify my experience. The crashing app problem affected both versions (beta and current released versions), only by deleting both, powering down (Rebooting), then reinstalling both, sorted my particular scenario. The conclusion I came to for my particular situation, is both versions shared the same corrupted data and that by doing the sequence mentioned earlier, cleared the corruption.
I think it's irrelevant that I also reinstalled the beta after rebooting. The data was corrupt!

Have you actually rebooted after deleting the app, before reinstalling?

I am still having the same issue and I don't have the beta installed
I am however having My stake clerk check with other clerks in the stake to see if they are having the same issue that I am having

I am still having the same issue even after reinstalling

SJMayer wrote:I am still having the same issue even after reinstalling

Sorry to labour the point, but did you reboot before reinstalling?

Biggles wrote:

SJMayer wrote:I am still having the same issue even after reinstalling

Sorry to labour the point, but did you reboot before reinstalling?

I did reboot but that did not help

I am also having an issue viewing my own membership record number as well as other things related to membership information for other members of my Ward as it relates to my calling as Membership Clerk
Also they did not remove Membership clerk access to viewing other members that persons ward there membership record number or any other information that the membership clerk is supposed to have access to

I am a membership clerk and have no problem seeing member numbers and other data using the latest LDS Tools update..... Sounds like you have a different problem... Did you check to see if your calling is correctly listed as someone suggested?

zaneclark wrote:I am a membership clerk and have no problem seeing member numbers and other data using the latest LDS Tools update..... Sounds like you have a different problem... Did you check to see if your calling is correctly listed as someone suggested?

what do you mean by making sure my calling is listed correctly and would that be through mls which was used to do my calling before Leader and Clerk Resources or would that be using Leader Clerk Resources

SJMayer wrote:what do you mean by making sure my calling is listed correctly and would that be through mls which was used to do my calling before Leader and Clerk Resources or would that be using Leader Clerk Resources

Check the CDOL. That's the authority on callings.

SJMayer wrote:

zaneclark wrote:I am a membership clerk and have no problem seeing member numbers and other data using the latest LDS Tools update..... Sounds like you have a different problem... Did you check to see if your calling is correctly listed as someone suggested?

what do you mean by making sure my calling is listed correctly and would that be through mls which was used to do my calling before Leader and Clerk Resources or would that be using Leader Clerk Resources

So in regards to needing to get this problem resolved my dad has just been called as High Priest Group Leader in our Ward and I went to update his LDS Tools to reflect his new calling and apparently he still has access to information that should be only accessible to the Clerks or the Bishopric and so he is seeing information that he should not in regards to being High Priest Group Leader not a councilor in the Bishopric
so what I am wandering is there a bug in this version of LDS Tools on the iPad, iPhone, and iPod Touch that needs to be fixed in the next update for LDS Tools on ios because my dad is seeing information that technically should not be seeing because of his new calling and I am still not seeing the information for me todo my Membership Clerk calling

SJMayer wrote:

SJMayer wrote:

zaneclark wrote:I am a membership clerk and have no problem seeing member numbers and other data using the latest LDS Tools update..... Sounds like you have a different problem... Did you check to see if your calling is correctly listed as someone suggested?

what do you mean by making sure my calling is listed correctly and would that be through mls which was used to do my calling before Leader and Clerk Resources or would that be using Leader Clerk Resources

So in regards to needing to get this problem resolved my dad has just been called as High Priest Group Leader in our Ward and I went to update his LDS Tools to reflect his new calling and apparently he still has access to information that should be only accessible to the Clerks or the Bishopric and so he is seeing information that he should not in regards to being High Priest Group Leader not a councilor in the Bishopric
so what I am wandering is there a bug in this version of LDS Tools on the iPad, iPhone, and iPod Touch that needs to be fixed in the next update for LDS Tools on ios because my dad is seeing information that technically should not be seeing because of his new calling and I am still not seeing the information for me todo my Membership Clerk calling

Since your dad is the high priests group leader, he should see some of the additional membership information but not all of it.

like what additional information?

He should see information similar to what he sees in LCR.

We are looking at an issue that affects a small subset of LDS Account users. It looks like you may be affected by that. The symptoms would be similar to what you are seeing.

There are some engineers working on it, but I don't know when they expect to have it resolved.

SJMayer wrote:. . . my dad has just been called as High Priest Group Leader in our Ward and I went to update his LDS Tools to reflect his new calling . . .

Do you mean here that you are syncing his LDS Tools because he has a new calling?

You cannot actually update his calling in LDS Tools. The calling is updated at LCR. The calling takes a little time to process through all of the computer systems, and then the next time you sync LDS Tools it should automatically update. That is one of the reasons why LDS Tools users are required to perform a sync every 30 days.

lajackson wrote: The calling takes a little time to process through all of the computer systems

This is the part that is having problems right now. So a little time normally equals about 1 day, but right now it is until fixed

jonesrk wrote:

lajackson wrote: The calling takes a little time to process through all of the computer systems

This is the part that is having problems right now. So a little time normally equals about 1 day, but right now it is until fixed

So in regards to the issue that I am having with LDS Tools in regards to information that I am supposed to see as membership clerk like ios summery in which I cant view any confidential information on lds tools is this related to the problem with LCR and will this issue be fixed as well when they fix this other issue?

SJMayer wrote:

jonesrk wrote:

lajackson wrote: The calling takes a little time to process through all of the computer systems

This is the part that is having problems right now. So a little time normally equals about 1 day, but right now it is until fixed

So in regards to the issue that I am having with LDS Tools in regards to information that I am supposed to see as membership clerk like ios summery in which I cant view any confidential information on lds tools is this related to the problem with LCR and will this issue be fixed as well when they fix this other issue?

Yes. And it is fixed now, we are back to the normal delay for permissions with new callings.

jonesrk wrote:

SJMayer wrote:

jonesrk wrote: This is the part that is having problems right now. So a little time normally equals about 1 day, but right now it is until fixed

So in regards to the issue that I am having with LDS Tools in regards to information that I am supposed to see as membership clerk like ios summery in which I cant view any confidential information on lds tools is this related to the problem with LCR and will this issue be fixed as well when they fix this other issue?

Yes. And it is fixed now, we are back to the normal delay for permissions with new callings.

So I guess that is fixed but I am still having problems viewing ios and membership data related to my calling as Membership Clerk also I still cant view my own Membership Record Number or the Membership Record Numbers of other members of my ward or like I said I still cant view ios information on my ipad using lds tools
So I wander if there is a bug in the LDS Tools for ios devices such as ipod touch ipad or iPhone?

I can however still view this information on Leader and Clerk Resources on LDS.org but still cant view on LDS Tools on my ipad

SJMayer wrote:

jonesrk wrote:

SJMayer wrote:
So in regards to the issue that I am having with LDS Tools in regards to information that I am supposed to see as membership clerk like ios summery in which I cant view any confidential information on lds tools is this related to the problem with LCR and will this issue be fixed as well when they fix this other issue?

Yes. And it is fixed now, we are back to the normal delay for permissions with new callings.

So I guess that is fixed but I am still having problems viewing ios and membership data related to my calling as Membership Clerk also I still cant view my own Membership Record Number or the Membership Record Numbers of other members of my ward or like I said I still cant view ios information on my ipad using lds tools
So I wander if there is a bug in the LDS Tools for ios devices such as ipod touch ipad or iPhone?

I can however still view this information on Leader and Clerk Resources on LDS.org but still cant view on LDS Tools on my ipad

Have you done a sync?

scgallafent wrote:

SJMayer wrote:

jonesrk wrote: Yes. And it is fixed now, we are back to the normal delay for permissions with new callings.

So I guess that is fixed but I am still having problems viewing ios and membership data related to my calling as Membership Clerk also I still cant view my own Membership Record Number or the Membership Record Numbers of other members of my ward or like I said I still cant view ios information on my ipad using lds tools
So I wander if there is a bug in the LDS Tools for ios devices such as ipod touch ipad or iPhone?

I can however still view this information on Leader and Clerk Resources on LDS.org but still cant view on LDS Tools on my ipad

Have you done a sync?

Yes I have done a sync but that did not help
Could there be a bug in LDS Tools that yall don't know about that could be affecting my LDS Tools that would require an update to be made to the apple app store on ipad to fix this issue

SJMayer wrote:

scgallafent wrote:

SJMayer wrote:
So I guess that is fixed but I am still having problems viewing ios and membership data related to my calling as Membership Clerk also I still cant view my own Membership Record Number or the Membership Record Numbers of other members of my ward or like I said I still cant view ios information on my ipad using lds tools
So I wander if there is a bug in the LDS Tools for ios devices such as ipod touch ipad or iPhone?

I can however still view this information on Leader and Clerk Resources on LDS.org but still cant view on LDS Tools on my ipad

Have you done a sync?

Yes I have done a sync but that did not help
Could there be a bug in LDS Tools that yall don't know about that could be affecting my LDS Tools that would require an update to be made to the apple app store on ipad to fix this issue

So I just got the latest update for LDS Tools on my iPad and still not change with the problem I am still having in terms of viewing membership related information and also still cant view my own membership record number
So what I am wandering is did they make any changes in LDS Tools that affect just Membership Clerks and not any of the other callings that are part of the Bishopric?
Because this is starting to get really annoying to the point that I can use my LDS Tools on my iPad and will end up just using LDS.org Leader and Clerk Resources
This really does need to be fixed

SJMayer wrote:also still cant view my own membership record number

IIRC, they redesigned the screens. The information is still there, but not where it used to be and finding it is not intuitive.

On the Android version, it works like this:

Locate yourself in the ward directory. Open. You'll see a list at the top: Contact, Household, Callings and Classes, Membership Information. Note that you'll have to scroll the heading to the left to see that final option. There is no scroll bar or other hints that the heading can scroll other than "Callings and Classes" are cut-off. (It looks like "Callings an" on my device.)