New app not working

I noticed that the lds tools icon changed to blue. I assume this means an update has taken place. It now closes after I enter my password. It says "authenticating" and then a message pops up saying app has stopped.

Tried deleting and reinstalling; no help.

Anyone else have this problem?

Actually, it's during the sync that the app stops. After entering my full password (not the 4 digit pin), it starts syncing like normal. Just as it appears to be done, it stops. Takes me back to password entry screen.

I am having the same problem since the update on May 25th. After signing in, the sync fails. Cannot proceed.

I noticed the new app, signed in, and it synced without a problem for me this morning. I am running Android 5.0.1 on a Samsung Galaxy phone, although LDS Tools thinks I am running Android 3.0.0.

Make sure you are connected to a network.

Without getting the app running, it is hard to send for help through it, but you can email directly to LDSToolsSupport at ldschurch.org and may receive help that way. Tell them at least your device and OS, and what is happening when you sign in and (don't) sync for the first time.

I'm having the same problem both on a Samsung GS6 running 6.0.1 and a Nexus 7 running 6.0.1. Could it be an incompatibility with Marshmallow?

Edit: I have an old HTC One M7 on 5.0.2 that is also crashing during the app sync.

I'm having the same problem. The app stop working after last update. I have a Moto G with Android 6.

Same problem on a Galaxy S7. Any news on the cause or a fix?

I have the same issue with Samsung Note 2 and Samsung GS5

ryanalder wrote:Any news on the cause

They updated the app and apparently missed something.

ryanalder wrote:or a fix?

I sent a note to the developers pointing them to this topic, since there are a number of posters here who obviously can't use the in-app help function right now. The problem seems to largely (but not solely) affect Android 6 users.

Let's hope they didn't take an early holiday weekend.

Has anyone confirmed that it also fails while you know you are on the network connected to the Internet?

To help zero in on the problem:
I am on LDSTools 3.0.0, Android 4.4.2, on a Samsung Note 8 tablet. I synced with no problems last evening.

Droid Turbo 2 Android 6.0 LDS Tools 3.0.0
No problems with sync, display or functionality

Just to add to the data points: I have been beta testing this version without issues and have updated to the released version 3.0.0 successfully as well. I'm running Android 5.0 on an ASUS Zenfone 2.

I see a message in the Beta group within the last hour that they are pushing out to Beta testers what hopes to be a fix (3.0.1). Sit tight. If it works, it should hopefully be released soon.

mfmohlma wrote:Just to add to the data points: I have been beta testing this version without issues and have updated to the released version 3.0.0 successfully as well. I'm running Android 5.0 on an ASUS Zenfone 2.

I see a message in the Beta group within the last hour that they are pushing out to Beta testers what hopes to be a fix (3.0.1). Sit tight. If it works, it should hopefully be released soon.

I should add that if anyone wants to join the Beta testers, please see instructions here.

Thanks for the reference to the beta, mfmohima.
wwoodford, there is an update (3.0.1) available in the Google Play Store. Will you update your LDS Tools app and try syncing again to see if it has resolved your problem and let us know how it went?
Thanks!
Mike Scott (LDS Tools Team)

themichaelscott wrote:Thanks for the reference to the beta, mfmohlma.

No problem. Really enjoy the app and glad to help.

themichaelscott wrote:wwoodford, there is an update (3.0.1) available in the Google Play Store.

I think wwoodford is ok, but there are others on this thread who were having issues. It will be nice if one of you could let everyone here know if it's fixed.

New app not working for me. My unit is Samsung Galaxy tablet. Android version 4.2.2
I click on the ldstools app and it says unfortunately ldstools has stopped.
Please help with this issue. What can I do to get it operating again?

Same experience. Four Android devices on two accounts. My iOS devices all work. This issue started after I switched from the beta blue app to the full release. Beta version worked fine.

mikehallad wrote:Same experience. Four Android devices on two accounts. My iOS devices all work. This issue started after I switched from the beta blue app to the full release. Beta version worked fine.

Have you tried deleting the app (maybe restarting your device as well), then reinstalling it from scratch?