Missing the Share option in Temple menu

4 postsstarted by ccordoba24 2016-05-24 00:46 UTC2,315 viewsoriginal topic

Member

#1
2016-05-24 00:46 UTC

Hi folks,

I have a director in the family history library here who has an odd problem. In her account she has about 1774 Temple Reserves however both in the Temple menu when opened and then when one clicks on an individual she is missing the 'Share' tab. She sees the Printing and Unreserve menu items or tabs but not the Share one -to share with a Temple or with family and friends.

I've gone through all the basic stuff of running windows updates and then java updates, uninstalling and reinstalling chrome etc but nothing brings back her Share tab..

Does anyone have any suggestions or possible feedback on this odd problem? , she is running windows 7 Ultimate...any help will be appreciated

ccordoba24

Member

#2
2016-05-24 18:19 UTC

Sorry, it was their antivirus program.

I uninstalled the free one they were using and installed a different antivirus , also free, and then the menu buttons all showed up.

Odd but that's what happened after I posted the above.

russellhltn

Community Administrator

#3
2016-05-24 18:20 UTC

c.cordoba wrote:Sorry, it was their antivirus program.

I uninstalled the free one they were using

Which one caused the problem? That would be good to know.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

ccordoba24

Member

#4
2016-06-25 23:51 UTC

russellhltn wrote:
c.cordoba wrote:Sorry, it was their antivirus program.

I uninstalled the free one they were using
Which one caused the problem? That would be good to know.

Avast, once uninstalled menu button showed up again, but then again the problem could've been something else.. not sure :