All lds.org pictures missing

All of our ward pictures went missing today from the directory on both lds.org and the lds tools phone app.

Is this a known problem? Did lds.org disable/loose photos?

All photos missing in Felicita Ward also.

Does the rest of the member data load on the web site, and just the picture is missing? Or does the whole family fail to load? I have a situation where non of the information of a family with a newly-added photo displays. Our other photos display, although another newly-updated photo reverted to the previous photo.

For those missing all the photos for their units, please provide your unit number or ward and stake name. Newly added photos may be gone if they were loaded as part of the LDS Tools beta, or were in a window when we were deploying and backing off the recent directory release.

127329 Felicita Ward

Fairfield Branch 1372572 *** All pictures missing ****
in Layton Utah Valley View Stake 522244

Good news. A problem has been discovered. The migration of photos from the old storage to the new photo storage failed for several hundred units. A fix is being quickly developed and the migration for those units' photos will be rerun soon. It will be smart enough to detect if a new photo has since been uploaded and will not overwrite that one. Thanks for your help in getting this figured out.

Will we need to sync to get photos back (for lds tools)?

Thanks,
Dan
Eastridge 5th 188093, Draper Eastridge Stake

@CrocketDR: will this upcoming fix also fix some problems with newly-uploaded photos, or does it only fix the problem with units that had all their photos disappear?

dannyka wrote:Will we need to sync to get photos back (for lds tools)?

You always have to sync LDS Tools to get any updated information; this situation will be no different. Just make sure the photos show up on the Directory on LDS.org, and then do the sync on the LDS Tools mobile app.

You always have to sync LDS Tools to get any updated information; this situation will be no different. Just make sure the photos show up on the Directory on LDS.org, and then do the sync on the LDS Tools mobile app.

That's what I assumed, but a few people reported missing pictures without having synced. May have just been miscommunication on my part.

I'm seeing pictures now. Thanks!

dannyka wrote:

You always have to sync LDS Tools to get any updated information; this situation will be no different. Just make sure the photos show up on the Directory on LDS.org, and then do the sync on the LDS Tools mobile app.

That's what I assumed, but a few people reported missing pictures without having synced. May have just been miscommunication on my part.

Syncing in LDS (IOS) Tools doesn't actually download any photos. From my experience the photos only start to populate, when you are looking at Members records.

Biggles wrote:

dannyka wrote:

aebrown wrote:You always have to sync LDS Tools to get any updated information; this situation will be no different. Just make sure the photos show up on the Directory on LDS.org, and then do the sync on the LDS Tools mobile app.

That's what I assumed, but a few people reported missing pictures without having synced. May have just been miscommunication on my part.

Syncing in LDS (IOS) Tools doesn't actually download any photos. From my experience the photos only start to populate, when you are looking at Members records.

Good point. My previous post was misleading.

Thumbnails of photos are in a different category. They are downloaded at sync time, if you have the setting enabled for "Download Thumbnails". So my answer was correct for thumbnails, but that's probably not what was being asked.

For all other photos (full-size individual or household photos), they are downloaded only when you actually access the photo from the person's details. So if people are having problems seeing photos, it could be because they have network connection problems. If you are in Airplane Mode or for any other reason have no Internet connection, LDS Tools will simply not load the photo. However, if the photo was previously downloaded, then it will have been cached so that even if you are offline, the photo will be shown.

Most photos for North Point YSA Ward (207233) are missing. ETA on fix?

I have not been able to download Ward Member pictures (JPG's) in the last few weeks. When I try, the system just locks up. The software must have been upgraded because I now get a sizing box that I didn't get before. I get the error message " There were problems saving, please try again." What can I do to fix this?

Thanks, Jeff Harrison, Ward Clerk

jdhnsch wrote:What can I do to fix this?

Wait. There's nothing you can do on your end.