LDS Tools Not Showing Household Information

We have a special situation on our Stake where we have a branch that oversees a youth recovery school. They Branch presidency and their wives are the only ones listed in the membership of the Branch. However, they're membership still resides in their home ward (similar to how a mission presidents membership works). in LDS Tools, under the Branch and in the home ward it shows the branch president and his wife's name, but when you click into the membership record it no longer shows the wife as part of the household. This is happening for all 3 members of the Branch Presidency.

Is this fixable on my end? If not, where should I head for help?

Thanks!

I would not expect the wife to show up in the branch, but I would expect to see the two of them in their home ward.

This is what happens in YSA wards as well. The only time I have seen the wife when you go into the household info is if they have a calling.