19 Months of missionary charges for sister in ward

A sister missionary from our ward was charged for a 19th month on her mission and the family doesn't think this should have happened. I have verified the charge was made. How do I, as the ward clerk, find out why this seemingly extra charge was made?

I'd first check to make sure her mission wasn't extended by a month. In LCR under Organizations > Full Time Missionaries it should show her start and end date. If she served 19 months (or within a week of 19 months) then the extra charge is probably correct. If not, then you should call LUS and they should be able to fix the problem or at least explain what happened.

She served an extra 20 days past the 18 month mark. Does that fit within the parameters of being charged an additional month?

Looks like it was closer to a 19-month mission than an 18-month mission. The extra month of financial support seems to be correct.

dsallred wrote:She served an extra 20 days past the 18 month mark. Does that fit within the parameters of being charged an additional month?

Check with LUS, but I'd think 2/3 of a month would be right close to an extra month.

Is there a phone number to call LUS?

Just spoke with someone at LUS and they said that any time a missionary serves more than 15 days past their original 18 or 24 month mark, they charge for another month. Thanks all for the counsel!