Donation not withrawn from bank account

I made 2 donations in January that have not been withdrawn from my bank account. I thought I could expect it to be withdrawn within at least a week but now it has been over a month. Will it be withdrawn or do I need to just do traditional pay through the bishopric?

My donations have always been processed within a couple business days. Did you get an email confirmation that the donation was submitted? Do they still show up as 'processing' under Pending Donations on the Donations site?

LaraJane9 wrote:I made 2 donations in January that have not been withdrawn from my bank account.

Ask your ward clerk if he sees the contributions. Online donations usually withdraw in about two to three business days. If it has been longer than that, something probably happened (or didn't) with the process.

LaraJane9 wrote:I made 2 donations in January that have not been withdrawn from my bank account. I thought I could expect it to be withdrawn within at least a week but now it has been over a month. Will it be withdrawn or do I need to just do traditional pay through the bishopric?

Clarifying question. Are you saying that Online Donations shows the donations as Processed, but the money was never taken from your bank account?

Did you get this figured out by chance?

I have successfully donated online a number of times, however my most recent donation has not been withdrawn from my bank account - even though it is now marked as complete in online donations.

peterhenrie wrote:I have successfully donated online a number of times, however my most recent donation has not been withdrawn from my bank account - even though it is now marked as complete in online donations.

Your donation will be marked complete before the Church sends the request to your bank for the actual funds, so it may be two to three business days still before the money comes out of your bank account.

Depending on your bank, it could also be another day before they tell you the money has been withdrawn, and a weekend will add two more days. Here is an extreme example:

Thursday, submit online donation.
Friday, Church says donation is complete.
Saturday and Sunday, non-banking days.
Monday, banking holiday.
Tuesday, Church requests funds from your account.
Wednesday or Thursday, Church receives funds from your account.
Friday, bank shows funds withdrawn from your account.

As I said, that was an extreme example. A very quick one would be to submit an online donation on Tuesday, Church says donation is complete and submits request for funds on Wednesday, bank pays Thursday and notifies you the same day of the withdrawal.

Some banks process ACH transactions in one day, others in two. Some notify you the same day, others the next. Banks do most of their processing during the day on banking days.

The Church will accept an online donation almost any time and will send emails on nights and weekends. I would wait a week before I started worrying about an online donation that did not come out of my bank account.

peterhenrie wrote:Did you get this figured out by chance?

I have successfully donated online a number of times, however my most recent donation has not been withdrawn from my bank account - even though it is now marked as complete in online donations.

If the donation is marked as complete in Online Donations, then all should be well. If you don't see the funds withdrawn in the next day or two, send me a private message and I will look into it.

Got it, thanks. It now shows that it is processing.

I am having this same issue!

Where do I go for help?

tindave wrote:I am having this same issue!

Where do I go for help?

Any donation made after noon on Friday won't be sent for processing until noon today. Does that answer your question? When did you make the donation that has not processed?

I submitted the donation on the 24th of march. So 11 days ago. I have received both emails telling me that I will receive another email once the payment has been processed, which I have received, but I don't see the money withdrawn from my account.

SparkyMartin wrote:

tindave wrote:I am having this same issue!

Where do I go for help?

Any donation made after noon on Friday won't be sent for processing until noon today. Does that answer your question? When did you make the donation that has not processed?

I made the donation on the 24th of March, I have received the notification emails for both submitting the donation and the withdrawal from my account. However, there has been no withdrawal from my account.

I made the donation on the 24th of March, I have received the notification emails for both submitting the donation and the withdrawal from my account. However, there has been no withdrawal from my account.

tindave wrote:I made the donation on the 24th of March, I have received the notification emails for both submitting the donation and the withdrawal from my account. However, there has been no withdrawal from my account.

Ok...interesting. Thanks for the heads up. I will look into it. Feel free to send me a private message with any other details you feel would be relevant. Thanks!