As far as I know, the on-line system is only for the US. (The members in Europe are on a different banking system that makes it easy for them.)jmaa1983 wrote:I live in Japan
If only that were true. In the UK we're waiting with baited breath for online donations to be rolled out.russellhltn wrote:As far as I know, the on-line system is only for the US. (The members in Europe are on a different banking system that makes it easy for them.)jmaa1983 wrote:I live in Japan
Can you please try again? I believe we have corrected your access. Sorry for the inconvenience.jmaa1983 wrote:I live in Japan & have been donating online since last summer. I haven't changed anything in my account, but today when I went to make a donation, the tithing slip that usually is there, was not! I have the option to see my donation history, statements, settings, & help, but nowhere can I actually make a donation. Wondering if anyone else is experiencing this & wondering why the ability to donate disappeared. Please help! Thank you.
Can you please try again? I believe we have corrected your access. Sorry for the inconvenience.rmarye wrote:I am having the same issue. I live in China and attend an expat branch here. I've been donating online with no issues until today, when the option to donate (aka, the tithing slip) disappeared. Nothing has changed in my records or my branch, either. I have no idea how to fix it.
Can you fix this issue for me as well?SparkyMartin wrote:Can you please try again? I believe we have corrected your access. Sorry for the inconvenience.jmaa1983 wrote:I live in Japan & have been donating online since last summer. I haven't changed anything in my account, but today when I went to make a donation, the tithing slip that usually is there, was not! I have the option to see my donation history, statements, settings, & help, but nowhere can I actually make a donation. Wondering if anyone else is experiencing this & wondering why the ability to donate disappeared. Please help! Thank you.
Did your membership records move? I'm not sure as the option is available in Canada.robertjosephmcgee wrote:I am having the same issue today in Canada.
My membership records moved 6 months ago and I had no problem making donations in September, October, November, December, and January. So it seems pretty clear that I can make donations through LDS.org even with my records in Canada. If this problem was resolved for people in Japan and China (see earlier posts) then it ought to be able to be resolved for me in Canada.russellhltn wrote:Did your membership records move? I'm not sure as the option is available in Canada.robertjosephmcgee wrote:I am having the same issue today in Canada.
If you're paying for the mission, perhaps your bishop should talk to his bishop and transfer responsibility to your ward. Just because that's the missionary's home ward doesn't mean they have to be the one with the account. That's just default.
In the case of Japan, they're military stationed overseas. I'm not quite sure about China, but it seems to be a similar situation. I don't think those options are generally available to members of those in that areas.robertjosephmcgee wrote:If this problem was resolved for people in Japan and China (see earlier posts) then it ought to be able to be resolved for me in Canada.
But if I move responsibility for my nephew's mission payments to my ward in Canada then any family members in the US who want to contribute will have to mail checks to our ward in Canada. That wouldn't be sensible.russellhltn wrote:In the case of Japan, they're military stationed overseas. I'm not quite sure about China, but it seems to be a similar situation. I don't think those options are generally available to members of those in that areas.robertjosephmcgee wrote:If this problem was resolved for people in Japan and China (see earlier posts) then it ought to be able to be resolved for me in Canada.
We'll have to see what Sparky says, but I imagine that it's because they belonged to special units that are composed of US citizens that are overseas.robertjosephmcgee wrote:How is this any different from someone who is temporarily stationed in another country for the military???
I just don't see why that matters. This is about creating a reasonable convenience for a devout, faithful contributor who would normally be living in the US but is temporarily living outside the US. I want to do a good thing - I want to make sizeable regular contributions to support my nephew on his mission, and then probably another nephew after that. It appears there is a way to create that convenience for me, since it has been done for others. So why wouldn't the church want to help me help them?russellhltn wrote:We'll have to see what Sparky says, but I imagine that it's because they belonged to special units that are composed of US citizens that are overseas.robertjosephmcgee wrote:How is this any different from someone who is temporarily stationed in another country for the military???
Good point – most online record-keeping systems that roll out are turned on one stake at a time, and it might also be possible to turn things on one ward at a time. But turning features on one member at a time would be too much to manage.russellhltn wrote:We'll have to see what Sparky says, but I imagine that it's because they belonged to special units that are composed of US citizens that are overseas.robertjosephmcgee wrote:How is this any different from someone who is temporarily stationed in another country for the military???
But mine was already turned on - someone turned it off 6 - 7 months after I moved to Canada. I just want them to turn it back on. And really - how many members outside the US have US bank accounts? It doesn't seem that it would very difficult to accommodate the few of us that do, or at least not deactivate our ability to do it just because we leave the country for a little while. Anything you can do to help would be greatly appreciated. In the meantime, it looks like I'm going to be a little late with my nephew's February mission payment.sbradshaw wrote:Good point – most online record-keeping systems that roll out are turned on one stake at a time, and it might also be possible to turn things on one ward at a time. But turning features on one member at a time would be too much to manage.russellhltn wrote:We'll have to see what Sparky says, but I imagine that it's because they belonged to special units that are composed of US citizens that are overseas.robertjosephmcgee wrote:How is this any different from someone who is temporarily stationed in another country for the military???
We have corrected your access. Please try again.robertjosephmcgee wrote:Can you fix this issue for me as well?
I'd suggest waiting a bit. It takes time for CHQ to create new units and get everything set up.pwbryner wrote:My records have been moved to a new branch formed last Sunday
Is this working for you now?russellhltn wrote:I'd suggest waiting a bit. It takes time for CHQ to create new units and get everything set up.pwbryner wrote:My records have been moved to a new branch formed last Sunday
Give it another try. You should be good now.Josevasquez3 wrote:I am in the military as well and stationed in Estonia. I just transferred my membership record to this branch and now I cannot donate online. Please help!
Unless you still have a US bank account to donate from, you're out of luck.mcclellm wrote:I'm having this same problem and I just moved from the US to the UK. Please advise.
If you are in the UK on assignment (military/embassy, etc.) and expect to return to the US, and you are still using a US checking account, you should be able to continue to use Online Donations by contacting the Donations Department. In cases of military members stationed overseas, they have been able to flag the account to allow continued use of Online Donations.mcclellm wrote:I just moved from the US to the UK.
Not quite true. We are not able to make direct donations, from our bank accounts, in the same way as the US system. Our online payments system is a little more complicated and would require a discussion with your Ward Clerk/Finance Clerk, to find the best solution for you. We can however view our donations (Implemented on the 1st October 2016) online.lajackson wrote:Almost everything there is done electronically, including the handling of donations to the Church, albeit with UK checking accounts.mcclellm wrote:I just moved from the US to the UK.
Ah, how interesting. When Elder Malm (who recently passed away) moved to Church headquarters from Sweden, he had to open a checking account to pay his tithing because the bishop could not give him an account number into which to transfer the funds. He said they had not been using checks in Sweden for over a decade.Biggles wrote:Our online payments system is a little more complicated and would require a discussion with your Ward Clerk/Finance Clerk, to find the best solution for you. We can however view our donations (Implemented on the 1st October 2016) online.
We are all hoping that the US style of donation system, comes to the UK soon, very soon!
I was financial secretary on my mission in Finland almost 30 years ago and hardly anybody used checks even that long ago. But that doesn't mean things were online. Rather everything was done as a bank transfer. You'd take a transfer slip to your bank which contained the amount and the account of the other party and the bank made the transfer. The recipient received a copy of the transfer slip with their bank statement. I'm pretty sure that Sweden worked the same way back then too.lajackson wrote:Ah, how interesting. When Elder Malm (who recently passed away) moved to Church headquarters from Sweden, he had to open a checking account to pay his tithing because the bishop could not give him an account number into which to transfer the funds. He said they had not been using checks in Sweden for over a decade.
Well, that's better than the Philippines where you walked into the bank, they pulled your ledger and the recipient's ledger (two large green books) off of the dusty shelf, and wrote the debit in your book and then the credit in the other book. No paper trail at all. The recipient went down to the bank every so often to check their own balance.eblood66 wrote:Rather everything was done as a bank transfer. You'd take a transfer slip to your bank . . .
As mentioned earlier in this topic, if you contact donations@ldschurch.org and explain your situation, it is likely they will be able to set your account so that you may continue to donate online, as long as you are using a U.S. bank checking or savings account.pml25 wrote:I am in the Military and stationed overseas in Korea (at a Korean Branch). We'd like to still pay out donations online but the option is no longer available.
The donation option is based on where your records are, not where you are currently using the internet from.chescujuri wrote:My records are in a China expat branch, and just now I tried to go online to make a donation, and the option is not there. And I am back in the US right now for a visit, so I am using the internet from Idaho!
I imagine you will need to contact donations@ldschurch.org as mentioned in an earlier post in this thread.kteam42 wrote:I just moved to China and am having the same issue. I still keep a US bank, but can no longer donate online. How can I fix this?
Yes. If your membership record is not in a U.S. ward or branch but you still use a U.S. bank, the Donations Department is often able to flag your account so that you may continue to donate online.Biggles wrote:I imagine you will need to contact donations@ldschurch.org as mentioned in an earlier post in this thread.