Tech Forum Archive

LDS Tools app and Pictures on LDS.org

10 postsstarted by m77parker 4,443 viewsoriginal topic

m77parker
New Member
#1
I have noticed something strange with some of the member pictures. I am the ward clerk and I'm trying to update the directory. I have noticed that the pictures are showing up on the LDS.org website, but they are not showing up on the tools app. Yes I have already synced, and as the ward clerk I have already approved the pictures on the directory. Is there any reason why the picture would show on the lds.org side and not the tools app?

Thank you!
russellhltn
Community Administrator
#2
How long after the upload approval have you waited? Sometimes things have to take overnight for all the systems to talk to each other.

There's also a upgrade to the back end going on, so it might be related to that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
willardgmoore
New Member
#3
Could that upgrade have something to do with why I can update pictures from my phone, but can't update pictures from the computer? I was also trying to figure out how to assign a specific member to update directory pictures. So far she has just been collecting pictures and messaging them to me to update. We've been making people sign a paper saying they give consent. We also have a class where we're starting to teach them how to use lds logins for things.
-Willard Moore
russellhltn
Community Administrator
#4
willardgmoore wrote:Could that upgrade have something to do with why I can update pictures from my phone, but can't update pictures from the computer?
How are you uploading them on your phone? Browser or LDS Tools?

What browser are you using on your computer? Have you tried another browser?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
paulw
New Member
#5
There is something strange going on for me as well but different. When I checked the online directory it said there were 43 photos waiting to be approved, yet the LDS tools app appeared to be showing the photos even though they hadn't been approved. Of the ones I checked only one was missing from LDS tools. The website says they are only supposed to show if they were approved.
russellhltn
Community Administrator
#6
paulw wrote:yet the LDS tools app appeared to be showing the photos even though they hadn't been approved.
That's been reported before. I'm not sure if that's just for the leaders or not.

At any rate, you might want to approve those photos.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jdlessley
Community Moderators
#7
willardgmoore wrote:I was also trying to figure out how to assign a specific member to update directory pictures.
Only those members with callings having administrator rights can update photos for other members not in their own household. Also note that only household members over 18 years of age have permission to update other members of the household photos.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
#8
willardgmoore wrote:I was also trying to figure out how to assign a specific member to update directory pictures.
Rights are granted by specific standard callings, such as "Ward Website Admin". However, all of those callings grant broad rights to a number of other on-line tools as well. For example, granting them admin rights to the ward calendars. Proceed with caution.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
wrigjef
Senior Member
#9
Where do pictures from the app go when there is an upload problem? I took a member picture through the app during a linger longer. After the member had walked away, I cropped and continued but got a message saying that the upload had failed and to try again later. I don't see where the picture is now or how to try again. I'd really prefer not to ask the member to do it again.
lajackson
Community Moderators
#10
wrigjef wrote:I don't see where the picture is now or how to try again.
It should be on your phone somewhere, although I am not sure exactly where you might find it.