Year End Closing 2015

Trying to enter the donations and get an ERROR messages that "The fiscal year needs to be closed. Go to urgent tasks" Went to urgent task and clicked on the "Fiscal year needs to be closed" and got an error message saying "An Error Occurred" saying "There was an error while reading the database" The close out stops at the Creating Backup task. I am not able to access any financial task.
Any suggestions?

Thanks

CBrown

I'm seeing the same thing.

Other then making sure you have the usual backup media connected to the computer and that there is available space (assuming you're saving the backup directly to an external device), you may have to wait until Monday and call Local Unit Support.

Getting the exact same thing here. Am able to backup the database normally, so no issue with available space. Getting stopped at Creating Backup task.

Yes, I definitely have enough space for backups. Since the error occurred while reading the database, I tried running MLS from our backup from last week and got the same error.

Hi all

So I just got this calling 2 weeks ago and am pretty confused as to what to do for year end closing....the last finance clerk moved away and I really do not know what to do for year end finance for my ward. Can someone please point me in the right direction as to what resource I should go to and/ or a walkthru of whats expected of me? Feeling a little overwhelmed here

Thanks all

What calling do you have now? Ward clerks should train their assistants. Stake clerks should train ward clerks. Assistant stake clerks train assistant ward clerks.

https://www.lds.org/help/support

Easy fix for me!
I just got off the phone with support. After I created an empty directory C:\data-backup I was able to close the year out.

mikeyjens wrote:After I created an empty directory C:\data-backup I was able to close the year out.

Sounds like it wants to put it in the default directory and not where ever you've been putting it.

Yeah, too bad the error message wasn't helpful at all in describing what the problem was.

Talked to GSC and they have a bug in the SW. Contact them and they'll give you the instructions for fixing.

michaelajensen wrote:Easy fix for me!
I just got off the phone with support. After I created an empty directory C:\data-backup I was able to close the year out.

This also worked for me - Thankfully.
Other option I saw was to wait for them to fix the database

lakmobes wrote:This also worked for me - Thankfully.
Other option I saw was to wait for them to fix the database

Nothing quite like a 2-year old bug.....