Tech Forum Archive

Deleting or changing a donation

5 postsstarted by mikeyandnessy 795 viewsoriginal topic

mikeyandnessy
New Member
#1
I dealt with a donation back in May that I ended up adjusting to say that "the check was returned." Now the donor says that the check actually did clear, and has proof. How can I now undo the previous adjustment? I thought I could just include it as a new donation, but then realized that there would be no corresponding check, so I don't know what to do.
russellhltn
Community Administrator
#2
I'd contact local unit support. They probably need to check and clean things up on their end.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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mikeyandnessy
New Member
#3
Meaning my stake financial clerk?
russellhltn
Community Administrator
#4
mikeyandnessy wrote:Meaning my stake financial clerk?
Assuming you're in the US, CHQ.

The stake might have some ideas, but I doubt if they have any tools to fix it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#5
mikeyandnessy wrote:Meaning my stake financial clerk?
Local Unit Support if you are in the United States, Canada, or Puerto Rico.
If you are somewhere else, select your country from this list for contact information.