Indexing program with small font

The indexing program we downloaded yesterday, has incredible small in app fonts and window sizes... it wont let us zoom in or read the project instructions as its just too small.... the window size is small too.... we unistalled it and installed it again but it has the same issue... the other windows on the comp are the same so control panel was ineffective and had no effect on the program anyway.... does anyone have the same problem and have found a solution??

KeatonH wrote:The indexing program we downloaded yesterday, has incredible small in app fonts and window sizes... it wont let us zoom in or read the project instructions as its just too small.... the window size is small too.... we unistalled it and installed it again but it has the same issue... the other windows on the comp are the same so control panel was ineffective and had no effect on the program anyway.... does anyone have the same problem and have found a solution??

What you describe is not generally a problem, so it must have something to do with your environment. Could you provide some details about your system, such as:

• What kind of device are you using?
• Operating system version?

i have the exact same prob and don't know how to fix it. im windows 10 pc with recommended resolution at 3840x2160. I've tried changing res and it doesn't fix the prob. i really want to index but I can't read microscopic text. :/

please help,
Aubrey

buttley wrote:recommended resolution at 3840x2160.

On how big a monitor? That's pretty high resolution.

Only on a 14in screen. i have an Intel CORE i7. it's pretty suped up with the res.

At home I run something like 1600 x 900 on a 17" screen, at work, 1920 x 1200 on a 24". I'd suggest cutting the resolution to 1/3 and see if that helps. The program may not be able to resize the font to something that high-res.

Yes, it sounds like Indexing isn't set up to deal with high-resolution screens.

I have the same problem in Windows 10. I have tried everything on my computer to change the font size but it does not affect family indexing. I love to index. Please help! Lynn

Is there no workaround or solution to using FamilySearch Indexing in Windows 10 high resolution?

I found something that helps a little bit, if you go into your desktop display settings in windows 10 and change the "Change the size of text, apps, and other items" to be the highest setting (300%) it makes familysearch indexing not quite so small. This seems to be enough for me.

I am currently using a surface pro 4 with intel corei5 that has a screen resolution of 2734 x 1824.

Also be sure your familysearch indexing options has the text size set to "largest". a mixture of the 300% windows display settings with largest text size in indexing makes it very usable now.

I found using the magnifier (Windows 10 on a Surface 4 Pro) helps a great deal. It is cumbersome, but it allows me to see the entry field text.

To open Magnifier on a keyboard, press the Windows logo key‌ and + (plus sign).

I am using a Dell XPS 13 laptop with Windows 10. I am having the same problem and have tried all of the above. The magnifier is too cumbersome to make it practical to use. Apparently the software needs to be updated to today's standards. Before advertising the current 75 hours of digitizing, they should have tasted the software on newer laptops and pcs with Windows 10.

Yes, this needs to be fixed as all laptops made within the passed 2 years are high resolution.

we have the same issue, as does everyone I know that updated to Windows 10. Everything is small, and it doesn't matter even on the 24 inch monitors. I have patrons complaining as well! Yes, we have gone into settings and made the recommended adjustments

Agreed that this is a major usability problem for indexing on new PCs. It's almost unusable even with the suggested workarounds. The app needs to be fixed to scale properly to 4K monitors or even HD monitors. I can't imagine using this for any length of time as it currently is.

Please let us no if there is a work around or update coming. My surface pro will only show microscopic text that is unusable. Thanks.

There is an update coming in the form of a new, browser-based indexing system, which will hopefully be out within the next few months (though the expected release date has been pushed back a few times). Having a browser-based indexing program has several advantages, including easier onboarding and compatibility with a wider range of modern devices.